Account Specialist II

Provides highest level customer service to customers by collaboratively working with Sales team, including Sales Directors, Regional Managers, Account Specialists and Sr. Account Specialists. This role is primarily responsible for supporting Sales team with quotes, scheduling and order entry and other transactions for assigned region.

Principal Responsibilities:

• Manages committed customers with and without inventory less than $5m annually
• Basic Power Bi Skills
• Basic Microsoft Suite Skills
• Basic Inventory Management
• Manage Basic Consignment inventory with 1 - 4 locations
• Proactively puts together and understands basic price adjustment
• Assists with RFQ's for assigned contract customers
• Prioritize incoming emails and tasks in order to meet deadlines
• Proactively communicates pertinent information with cross functional teams and Supervisor as required
• Works with Sales Support Specialist for Master Data requests
• Ability to communicate with customers
• Assist with special projects as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications:

• Education: High School Diploma or equivalent
• Experience: One or more years general administrative support; 2 or more years of customer service experience

Knowledge, Skills and Abilities:

• Advance proficiency in Microsoft Suite
• Strong organizational skills, proactive attitude with exceptional attention to detail
• Capability to multi-task and work under pressure of deadlines
• Ability to work in a team environment and interface interdepartmentally.