Account Specialist II

Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent.

Stella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever-expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.

Provides highest level customer service to customers by collaboratively working with Sales team, including Sales Directors, Regional Managers, Account Specialists and Sr. Account Specialists. This role is primarily responsible for supporting Sales team with quotes, scheduling and order entry and other transactions for assigned region.

Principal Responsibilities:

• Manages committed customers with and without inventory less than $5m annually

• Basic Power Bi Skills

• Basic Microsoft Suite Skills

• Basic Inventory Management

• Manage Basic Consignment inventory with 1 - 4 locations

• Proactively puts together and understands basic price adjustment

• Assists with RFQ's for assigned contract customers

• Prioritize incoming emails and tasks in order to meet deadlines

• Proactively communicates pertinent information with cross functional teams and Supervisor as required

• Works with Sales Support Specialist for Master Data requests

• Ability to communicate with customers

• Assist with special projects as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications:

• Education: High School Diploma or equivalent

• Experience: One or more years general administrative support; 2 or more years of customer service experience

Knowledge, Skills and Abilities:

• Advance proficiency in Microsoft Suite

• Strong organizational skills, proactive attitude with exceptional attention to detail

• Capability to multi-task and work under pressure of deadlines

• Ability to work in a team environment and interface interdepartmentally.

Employee Benefits:

As a Stella-Jones employee, you will have access to excellent benefits and incentives including:

• The security of working for a company designated as an essential workplace

• Comprehensive total benefits package with 3 medical plans to choose from

• Several company-paid benefits including:

• Dental and Vision coverage

• Life insurance and Accidental Death & Dismemberment (AD&D) policies

• Long-Term Disability Coverage

• Access to a robust employee assistance program

• Competitive compensation

• Annual bonus program opportunity

• 401(k) savings plan with generous Company match (150% on the first 4% deferred)

• 2 weeks paid vacation and 9 holidays

• Career advancement opportunities

• Ability to purchase Company stock

Equal Opportunity Employer/Veterans/Disabled

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Other details

• Job Family Sales

• Pay Type Hourly

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• Lufkin, TX, USA