Franke Dallas , TX 75201
Posted 2 weeks ago
About Franke
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.
The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.
About the job
SUMMARY
Provides regional/market-based customer account support and sales activities relative to business development.
Your tasks
ESSENTIAL DUTIES AND RESPONSIBILITES
Develops and maintains relationships with assigned key customer contacts and corporate departmental decision- makers to assure complete understanding and knowledge of customer operational and menu objectives / plans and customer political atmosphere.
Complete required reporting for key accounts
Be the main contact person for all key account related customer service issues
Update and maintain pricing files
Perform all necessary reconciliation of rebates, spiffs and coop programs
Manage all sales related programs and tracking information.
Visit key account headquarters once a year for business review
Support customer service team on a daily basis when call volumes increase.
Lead selected customer service training activities when required.
Responsible for being the inside sales and service support for select key accounts and other new key accounts as required.
Identify and create opportunities to provide customer product sourcing, distribution and operational solutions based on information from key corporate customer contact, field contact, press releases and customer short and long term strategies and objectives.
Display and / or demonstrates product and distribution services benefits and value that position the company as "the solution resource".
Assist in pricing to ensure value to the customer and accomplishment of financial / budgetary goals.
Prepares and communicates reports relative to business development, quotes, and/or summary of activities for assigned accounts.
Investigates and determines cause of customer initiated issues related to product functionality and / or service levels and provides timely internal and external communication of corrective actions implemented.
Serves as liaison between customer and all associated company divisions as required.
Attend and assist in customer and industry related trade shows and conventions.
Other duties as assigned.
Requirements
KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate Degree
1 year experience;
Or equivalent combination of education and experience
SUPERVISORY RESPONSIBILITIES
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What we offer you
Contact details
For more information see: www.franke.com
Important information for all executive search companies, headhunters and HR consultants
The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.
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