This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Associate may be assigned to a pool of customers, a specific customer base or functional area for support, retention and/or portfolio growth. Work directly with clients to provide day to day account support, problem resolution, research, and analysis. Respond to inbound emails, fax, chat and phone calls.
Demonstrate strong interpersonal skills, analytical skills, attention to detail, follow-up skills
Must be able to operate a computer (email, word, excel, etc),
Must be a quick learner, must be able to make good decisions and at times be a critical thinker.
Prefer someone who has working knowledge and experience with Fleetnet, iFleet / FleetPro platforms.
Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality.
Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner.
Ability to work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities.
Highly responsive calls and emails; utilize available tools to track appointments and manage prioritie.
Ability to discuss functionality and train customers with minimal assistance, identify and request set up changes and maintain knowledge level as product and system updates are released.
Promote up-sell and cross-sell opportunities.
Accurately capture and track new opportunities.
Supervision of other personnel is not required for this position.
Must be a team player and flexible to change.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
If you are looking for a FUN place to work with a GROWTH-ORIENTED company, then Comdata Nashville Call Center is for you!
Company paid training to set you up right in your new position. Four week training class and 12 week onboarding program.
Training and development and internal growth opportunities in Nashville and Brentwood!
Benefits on the first of the month following your hire date!
Automatic enrollment into the 401k plan within your first thirty (30) days with Company match!
Fun work environment with team building events, contests with awards and prizes!
Customer Service Appreciation Week each year
Company picnics, lunches and holiday celebrations throughout the year
Daily on site lunch option with various restaurants.
On-site breakroom and lunch area with an onsite store to purchase snacks, drinks and meals.
Community support with both local and national organizations
Health programs such as Weight Watchers and Gym memberships paid for by the company!
Cellular, rental car, and banking discounts!
About the Company
Comdata, based in Brentwood TN, is a leading provider of fleet management and B2B payment solutions. As the largest fuel card provider and second largest commercial issuer of MasterCard in North America, we offer one of the most comprehensive suites of payment solutions on the market. We are part of the FLEETCOR family.
FLEETCOR (NYSE: FLT) is a leading global provider of workforce payment products and programs including fuel cards, fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world. FLEETCOR's payment programs enable businesses to better manage and control employee spending and provide card-accepting merchants with a high-volume customer base that can increase their sales and customer loyalty. Founded in 2000 and headquartered in Peachtree Corners Georgia, FLEETCOR generates more than $1.83 billion in revenue through brands such as Fuelman and Comdata. We employ more than 7,100 valued associates worldwide. In 2016, FORBES listed FLEETCOR as the 14th most innovative company in the world, and FORTUNE listed FLEETCOR as the 74th fastest growing company! In 2017, FLEETCOR made its debut on the Fortune 1000 national ranking at #988 for the first time since FLEETCOR's 2010 initial public offering. Additional list highlights include:
FLEETCOR has a culture founded on integrity, collaboration, innovation, execution and people. This offers each employee the opportunity to 'thrive & grow' through career development, volunteer, community and wellness initiativesallowing each individual to create a balance between professional goals and personal achievement.
Equal Opportunity/Affirmative Action Employer
If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.