Account Specialist

Axalta Coating Systems LTD Madison , WI 53706

Posted 2 months ago

Primary Responsibilities

The Account Specialist is responsible for maintaining strong customer satisfaction and long-term retention of Axalta's customers within a market. As a member of the Regional sales team the Account Specialist will partner with our coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered. This is a remote-based role.

The Account Specialist works with a high sense of urgency and demonstratesownership, commitment, and accountability to Regional and Axalta goals.

Key Responsibilities:

  • Acts as primary point of contact for identified customers and builds strong, collaborative relationships

  • Understands key elements of the business agreement with each customer

  • Develops and executes account plans capturing the product, color and services needs of the customer

  • Understands and accurately communicates the values and benefits of Axalta product, color, and services

  • Understands and engages the appropriate resources to meet the unique needs of each customer

  • Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC)

  • Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer

  • Effectively prioritize tasks and contributes to regional team's expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency

  • Provides support on standard operating procedures (SOP's) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups

  • Leads paint conversion efforts and solicits distribution resources to support the customer

  • Maintains accurate account information and contact data in SalesForce (SFDC)

  • Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers

Minimum Requirements

An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.

  • Bachelor's degree and/or at least 3-5 years of Automotive Refinish industry experience

  • Strong knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentals

  • Working knowledge Axalta's core product lines and repair shop business fundamentals

  • Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach

  • Self-disciplined and able to perform effectively in unstructured and autonomous conditions

  • Presents oneself in professional manner throughout all levels of the organizationand considers how actions will affect customers

  • Strong team player and actively seeks opportunities to support territory activities and meet customer needs

  • Demonstrates effective written and oral communication skills

  • Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint)

  • Must be willing and able to travel up to 50% of the time

#LI-Remote

Overview

Axalta Coating Systems Ltd. ("Axalta," or the "Company"), is a leading global manufacturer, marketer and distributor of high-performance coatings systems. With over a 155-year heritage in the coatings industry, Axalta is known for manufacturing high-quality products with well-recognized brands supported by market-leading technology and customer service.

Over the course of the Company's history, Axalta has remained at the forefront of the industry by continually developing innovative coatings technologies designed to enhance the performance and appearance of customers' products, while improving the customer's productivity and profitability. Axalta's diverse global footprint of 50 manufacturing facilities, four technology centers, 47 customer training centers and more than 14,000 team members allows the Company to meet the needs of customers in over 130 countries. Axalta serves its customer base through an extensive sales force and technical support organization, as well as through approximately 4,000 independent, locally-based distributors. The Company's scale and strong local presence are critical to its success, allowing leverage of the technology portfolio and customer relationships globally while meeting customer demands locally.

Axalta operates its business in two operating segments: Performance Coatings and Transportation Coatings, serving four end markets, including: Refinish, Industrial, Light Vehicle and Commercial Vehicle, across the following four regions: North America, EMEA, Latin America and Asia-Pacific.


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Account Specialist

Axalta Coating Systems LTD