Westinghouse Nuclear OTHER , MA 01036
Posted 5 days ago
We are searching an Account Specialist on behalf of our client. This position will be responsible for providing support to the client's customers (residential solar installation companies and consumers). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that their customers may have.
This position requires the availability to work:
12:00PM-9:00PM EST, 2:00PM-11:00PM EST, and 9:00AM- 6:00PM.
May include Saturdays.
Location: Juno Beach, FL. This is a 4-month contract assignment with possibility of turning into a direct hire position.
As Account Specialist, you will be asked to:
Become a main point of contact for our customers and provide exceptional support and problem solve to enable their success.
Manage each issue to resolution while providing clear communication and expectations.
Job Duties
Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components.
Collaborate closely with other departments to escalate and resolve complex technical issues promptly.
Provide exceptional customer service through phone, email, chat, etc.
Become an expert on both financing and sales/operations workflows
Be a knowledge resource and an escalation point for our customers
Provide solutions to problems while educating and training our customers
Document customer interactions with accurate and detailed interaction logs
Serve as a voice of the customer and work with the team to improve our program and processes
Work with team members, supervisors and management to adhere to quality standards and achieve service level goals
Proactively escalate potential issues or anomalies to management
Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
Create a positive work environment through collaborating with direct teammates and internal stakeholders
Preferred Qualifications
Previous helpdesk or software support experience, preferably in the solar industry
Strong proficiency using SaaS software
Proactive and solution-oriented
Experience in solar or motivated to learn more about the solar industry
BA/BS degree or equivalent practical experience
EOE of Minorities / Females / Vets / Disability.
FL: 16677
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Westinghouse Nuclear