Account Specialist (4352)

You have a choice of where you want to work! We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth.

Do your values align with ours? Accountability, Growth mindset, One team, Care and a fair and inclusive work environment for everyone, everywhere!

We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team, safeguarding the environment, and creating a long-lasting, positive impact on the communities where we do business. Are you with us?!?

This location offers a hybrid work environment. You will be afford the opportunity to work from home three days per week.

About the Opportunity.

Reporting to the Customer Service Lead, the Account Specialist (Customer Service Specialist) manages assigned customer accounts from entry to delivery, ensuring the customer's expectations are met or exceeded. This person must use exceptional communication skills to build successful relationships with each customer, as well as our sales and manufacturing personnel, to ensure the customer's expectations are achieved. The goal is to provide excellent service and maintain a high level of customer satisfaction.

Essential Functions and Primary Responsibilities:

• Must follow Ahlstrom's manufacturing and hygiene processes, procedures, and policies, as applicable, to the position's areas of responsibility, in order to meet and maintain the safety, quality, and regulatory compliance requirements for each grade of paper.

• Efficiently and accurately execute the order management process from entry to delivery for assigned accounts to ensure customer expectations are met.

• Provide back-up support for other Customer Service Specialists during vacation and other absences.

• Serve as primary contact for customers, build and maintain relationships to understand and respond to the customer's needs.

• Involvement in customer visits and hosting onsite meetings.

• Promptly respond to all customer inquiries and offer first-call resolution and/or alternatives.

• Proactively anticipate problems and initiate solutions before they become major issues.

• Support inventory management by monitoring and reporting inventory status and initiate recommendations and actions to adjust and/or replenish inventory levels so working capital targets are achieved.

• Learn all the steps of the order fulfillment process using associated systems and applications.

• Foster relationships with sales and marketing professionals to ensure accurate order pricing and product on all customer orders. Provide timely, complete, and direct information to communicate within the organization and the customer base.

• Prepare clear, concise reports, documentation, and routine customer correspondence.

• All other assignments assigned by management

• This is not an exhaustive list of duties or functions and may not necessarily comprise all the "essential functions" for purposes of ADA.

Essential Fucntions and Primary Responsibilities:

• Bachelor's degree preferred

• Prior industry experience, or proven track record, in providing full-service delivery for customer accounts

• Familiarity and/or experience with JD Edwards order/business management system and CRMS (Customer Relationship Management System) preferred

• Proficiency in MS Office software required

• Must have strong written, verbal, and interpersonal skills

• Good written and verbal communication as well as teamwork skills

• Fluent written and spoken English; foreign language skills a plus

Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against, or harassment of, any person employed or seeking employment with our company based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.

About Us. Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. Our vision is to be the Preferred Sustainable Specialty Materials Company for all our stakeholders.

We serve five growing and distinctive end markets, which form the basis for our five divisions: Filtration, Food & Consumer Packaging, Healthcare, Building Materials, and Technical Materials.

Our pro forma net sales 2021 for continuing operations amounted to EUR 2.6 billion and we employ some 7,000 people.

Learn more at www.ahlstrom.com