Upgrade Inc. Phoenix , AZ 85002
Posted 3 weeks ago
Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
As a Account Servicing Specialist, you will engage with our customers by phone and email providing the best in class service related to current status of accounts, payments and other concerns. You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.
Pay: $21.00/ hour
Available Shifts:
Monday
Friday
9:00am
6:00pm
Monday
Friday
10:00am
7:00pm
Sunday
Wednesday 6:00am
5:00pm
What You'll Do:
Interact with customers to answer questions, provide assistance, and process requests by phone and email
Answer incoming customer calls regarding billing issues, service questions and general concerns
Provide thorough and accurate documentation to customer accounts across our communication channels
Identify areas of opportunity for optimizing results and improve customer satisfaction
Contribute to the improvement of training and development on a daily basis
Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs
Create a positive customer experience #customerserviceninja
Maintain superior quality assurance results
Come to work with a positive outlook contributing to Upgrade's already enjoyable environment
What We Look For:
2+ years of customer service experience required
1+ years of experience in loan servicing and/or payment processing
High School Diploma or equivalent required, Bachelor's or Associate's degree preferred
Working knowledge and experience with FDCPA and FCRA regulations
Excellent written and verbal communication
Strong analytical and problem solving skills
Demonstrated ability to multi-task and work in a fast-paced environment
Flexibility and ability to adapt to business needs
Capability of gaining customer loyalty through listening, relationship building, professionalism, and persuasive communication skills
Team oriented mindset #goteam
Proficient in Microsoft Cloud based products and Google Workplace
What We Offer You:
Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages
#LI-Onsite
For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Upgrade Inc.