Account Services Representative, Custom Print - Adventure Sports

SYSTEM MAINTENANCE NOTICE

Thank you for your interest in our job openings. Please be aware that our system will undergo maintenance from June 18th to 21st. Take this opportunity to enjoy the outdoors and revisit our careers page on June 24 to apply for our exciting positions!

Job Description

Revelyst, the future standalone Outdoor Products company at Vista Outdoor is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue innovation and redefine what is humanly possible in the outdoors.

We are seeking an Account Services Representative - Custom Print to join our Adventure Sports platform which consists of Fox Racing, Bell Helmets, Giro Sport Design, CamelBak, QuietKat Electric Bikes, Blackburn and more. In this position you will be responsible for all aspects of order processing from initial receipt of customer artwork, account paperwork, and purchase order until the customer is satisfied with the delivery of their order. This position is the primary customer contact and is responsible for assuring the customer receives excellent service in addition to acting with Management as the internal interface for all customer post-sales activity.

This position reports to the E-Commerce Customer Support Manager and is based out of our Rantoul, IL location.

As the Account Service Representative, you will have an opportunity to:

• Receive, enter, and manage all customer purchase orders with 100% accuracy to include pricing, discount terms, and logistics.

• Collaborate closely with the customer and our internal creative team to ensure compliance with their artwork.

• Work with the credit department to systematically set up all new customers and perform Account Setup documentation per procedure.

• Communicate with customers to coordinate ship dates and product availability.

• Responsible for inventory questions and offering alternative selections on out-of-stock products.

• Return all communication from customers within the same day.

• Respond to customers promptly regarding all inquiries, shipment delays, and POD'S.

• Communicate sales order changes and amendments to all appropriate departments.

• Prepare and coordinate various sales reports regarding shipping, bookings, open orders, back orders, forward orders, and any related sales activities as requested by reps or sales managers.

• Resolve, with accounting, any invoice/credit issues.

• Coordinate customer returns via RMA.

• Provide backup customer service for all ASR'S.

• Assist in order process and documentation for internal Marketing promotions and Sample needs.

• Develop and maintain positive customer relations with both external and internal customers and staff.

• Maintain an excellent understanding of CamelBak products and effectively communicate regarding all product inquiries and questions.

• Effectively present information and respond to questions from management and team members.

• Maintain excellent customer service to all accounts, sales reps, and consumers.

• Attend internal and external meetings as requested.

• Demonstrate initiative and problem-solving skills as well as the ability to multitask.

You have:

• 2+ years' experience with inside sales or customer service.

• Customer Service experience

• Experience using ERP systems.

• Microsoft Suite experience.

Pay Range:

$17.07 - $24.09

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled