Account Services Manager

Appfolio Dallas , TX 75201

Posted 3 days ago

Who we are:

AppFolio (NASDAQ: APPF) was founded by the team that built GoToMeeting, a market leading enterprise software solution. We have extensive experience in software development and continue to lead the way in providing our customers with user-friendly, intuitive, and innovative solutions. Our headquarters is in Santa Barbara with other key offices in Dallas and San Diego. To learn more about AppFolio and our values check out our profile on The Muse!

Why You'll Love Working at AppFolio:

  • Competitive pay

  • Full benefits package

  • 401k

  • 20 days of paid time off a year

  • Amazing company culture and office environments

  • Long-term career growth opportunity and mentorship

  • Chance to be a part of a rapidly growing company in the SaaS industry

  • Onsite fitness classes every day of the week

  • Fully-stocked break room with food and drinks

  • Ability to practice your skills at mini-putting greens, foosball and ping pong

  • Team happy hours and events

  • A new wardrobe of awesome t-shirts

  • Extracurricular co-ed sports teams

Account Services Manager

The Account Services Manager is the main point of contact for all assigned clients and the quarterback for all AppFolio Property Manager operational activity to ensure an ongoing cohesive and productive client experience.

The purpose of the Account Services Manager role is to maintain a deep understanding of customers' business processes to drive effective adoption of AppFolio Property Manager features and V+ services. This position does not manage individual support tickets but does monitor all inbound account activity to proactively coach customers and ensure a positive customer experience. This position plays a critical role in developing and maintaining high customer satisfaction and product adoption.

The Account Services Manager possesses great consultative skills, detailed product knowledge and is a critical thinker who leverages data and relationships to provide increasing value to our customers, ultimately helping them to achieve their business goals and objectives.


  • Build consultative, trusted-advisor relationships with the client's appointed AppFolio expert and leverage their influence to drive product adoption and utilization

  • Proactively identify opportunity to improve customer processes through the product; Partner with the Strategic Relationship Manager to align the client's decision makers and execute process change with the client's appointed AppFolio expert

  • Effectively delegate support, training & product requests to internal Account Services team to ensure differentiated service; Act as a point of escalation for Services when needed

  • Operationalize decisions from the Strategic Relationship Manager and key decision makers and drive, track & hit product adoption goals to increase account value and customer satisfaction

  • Prepare & deliver quarterly customer business reviews to share product usage, account success, completed milestones and product adoption opportunity

  • Visit accounts onsite to drive product coaching, maintain strong customer relationships and a deep understanding of the customers' business processes

  • Advocate for and represent the customer's product needs by partnering with the Product Management team and sharing customer insights

  • Contact customers on a regular basis to maintain excellent relationships for the purpose of increasing customer satisfaction and intent to renew


  • Bachelor's degree required

  • 3+ years experience in a customer service or sales account management role

  • AppFolio Property Manager Plus product expert

  • Highly effective communicator; strong presentation skills;

  • Ability to influence, persuade and negotiate at all levels to achieve win-win situations

  • Customer service approach with a Sales mindset for all customer interactions

  • Ability to effectively delegate tasks and convince others to pursue a course of action

  • Strong time management & ability to manage multiple tasks at once

  • Able to structure and process qualitative or quantitative data and draw insightful conclusions from it

  • Proactive learner and creative problem solver who enjoys being in a fast-paced environment

  • Able to travel 25-30% of the time

No outside recruiter or agency submissions, please.

Such submissions will be considered free to AppFolio.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Manager 2 ACC Channel


Posted 2 days ago

VIEW JOBS 11/19/2018 12:00:00 AM 2019-02-17T00:00 AT&T is a world leader in communications, business solutions, and entertainment. As part of our Business Sales teams, you'll work with small to large enterprises and government agencies to sell our full-scale business solutions. Our wireless division serves 95 percent of the Fortune 100 companies, accounts for more than 80 percent of the Fortune 500 and has more than 1200 federal, state, and local government agencies as our customers. You'll be part of the team that walks our customers through AT&T's cutting-edge products, shows them the benefit of our advanced services, and ultimately closes the deal. We aren't just the phone company anymore and you aren't just any sales person. This could be your chance to join a company that's known for being innovative, successful and ahead of the curve. With AT&T's history of success and commitment to emerging technologies, this is the ideal sales environment for a professional looking to build an amazing career. As a direct sales position, this role generates existing and/or new sales to customers for delivery of ATT products/services/systems and solutions to solve customers strategic business priorities. Key Roles and Responsibilities: * Responsible for generating existing account growth and/or new sales to customers for delivery of ACC Business products/services/systems and solutions to solve customer's strategic business priorities. Such sales generate revenue for AT&T/ACC Business. * Provides guidance, coaching to and training of contracted Sales Agents to achieve goals in accordance with established policies in a market. * Work is reviewed and measured based on meeting NSR and TBR monthly sales objectives, increases in strategic product sales as well as increase of Sales Agents and effectiveness of Sales Agents. * Builds and maintains a network of colleagues and customers to share information with and obtain prospects. Working with the Sales Agents, initiates customer contacts, presents product and services as solutions benefitting customer needs, occasionally visits and communicates frequently with existing and prospective customers, supporting Sales Agents in closing business with ACC Business. * Frequently interacts with other AT&T Technical teams and ACC Product Managers in the coordination of activities associated with pricing options, network designs, network security and growth considerations, with a goal to bring on new customers to ACC Business and support Sales Agents through entire sales cycle, pre-sale through implementation and billing. * Identifies key trends and Agent Sales opportunities by leveraging industry knowledge and application in order to support the Sales Agent in prospecting and closing sales opportunities. Strategic planning of sales expansion unique to each Sales Agency is imperative, as is implementing the sales plan created. * Oversees and is responsible for accurate pricing, contracting and ordering of all services by Sales Agents. Responsibility extends to ensuring Sales Agents are aware of technical capacities of solutions ordered aligning with needs of customer. Required Qualifications: Requires 5-8 years direct work experience. Desired Qualifications: Bachelor degree in Management, Communications, Marketing/Sales preferred. Valid driver's license and clean driving record. Job ID 1851672-2 Date posted 11/16/2018 At&T Dallas TX

Account Services Manager