Account Services Collections Specialist - Remote - Utah

Job Description

For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As an Account Services Specialist, you will be an Ambassador for Nordstrom, handling inbound and outbound phone calls from customers in a virtual environment.

A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom's Legendary Customer Service. Our Account Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.

This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Utah

Hours of Operation: Monday

• Thursday 7:55am-9pm CST / Friday 7:55AM - 8:00PM CST / Saturday: 7:55AM - 6:00PM CST / Sunday 12:00PM - 6:00PM CST

Shifts:

• Full-time positions

• Start times will vary upon business need

• Expect to work at least one weekend day per week

• Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays

Orientation: 1 week (Tuesday

• Friday)

Training: Must successfully complete a training program (Monday

• Friday)

Pay:

• Eligible to earn incentive

• Work from home subsidy $50/month

A day in the life…

• Service past due accounts via inbound and outbound calls

• Adhere to and follow all relevant state and federal collection guidelines

• Negotiate payment solutions that bring in revenue

• Use a consultive approach to encourage future card usage

• Assist our card services customer service inbound call center as needed

• Utilize tools and knowledge base to solve problems quickly

You own this if you have...

• 6+ months collection-related experience and/or First party collections experience (preferred)

• 6+ months in customer service (required)

• The ability to be licensed by the state of Minnesota as a debt collector (required)

• The ability to handle a high volume of calls with detail and accuracy while delivering excellent customer experience

• A quiet, distraction-free, secure workspace

• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership

• A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment

• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors

• The ability to independently apply strong analytical, problem-solving and decision making-skills

• The ability to work with integrity and respect confidentiality

• Clear and professional communication skills with customers and co-workers, both verbally and written

• The ability to work a flexible schedule

We've got you covered…

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.