Account Service Manager

HP Inc Alpharetta , GA 30023

Posted 1 month ago

Locations: Minnesota; Boise, ID; Alpharetta, GA; Tempe, AZ

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

  • Manages customer project delivery.

  • Revenue as detailed in Impact section.

  • Very large/ complex/ single or multiple region.

  • High risk.

  • High complexity legal and commercial issues.

  • Manages project financials including P&L.

  • Meets or exceeds SOAR approved budgets.

  • Provides reliable financial forecasts to HPS management.

  • Manages business development.

  • Identifies and develops new opportunities with client.

  • Supports early qualification and opportunity assessment for large and complex opportunities.

  • Acts as opportunity manager for high risk deals.

  • Manages client relationships.

  • Manages upper level client delivery relationships.

  • Frequently represents the organization to external customers/clients.

  • Manages project team.

  • Manages internal as well as external resources with a team size less than 40 people.

  • Mentors and encourages skill development of project team members.

  • Provides detail performance review input and development recommendations for team members.

Education and Experience Required:

  • First Level University degree.
  • 7 years experience in project management or in like roles/businesses.

Knowledge and Skills:

  • Demonstrates an in-depth understanding of key HP Services' operational policies, processes and methodologies applicable to project management.

  • Speaks with authority to most layers of depth related to project management methods.

  • Makes use of and contributes to HP s PM Professions community.

  • PMP Certified.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Manager III Totalpay Card Service Team

ADP

Posted 2 weeks ago

VIEW JOBS 11/28/2019 12:00:00 AM 2020-02-26T00:00 Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace. ADP is hiring an Account Manager. As Senior Account Manager, you will be responsible for servicing a portfolio of Wisely Accounts, Global Cash Cards Accounts and Distribution top revenue clients within Wage Payments. in a call center environment. In this role, you will provide clients with industry best practices and strategic input, while partnering with the client. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. RESPONSIBILITIES: * Act as a subject matter expert for clients and internal clients and other account managers. * Ability to effectively prioritize issues and projects while working independently. * Professionally interact and display demonstrated experience while engaging with all levels of client contacts and internal associates including executive level management. * Use CRM system to document client interactions and problem resolution. * Ensure clients are aware of compliance guidelines with each interaction and educate them on product features and functionality. * Possess detailed knowledge of policies and procedures with a broad understanding of the client operation. * Provide training and guidance for all new hire service personnel. * May coordinate the rollout of client-specific procedures within the service center. * Assist in helping to build and maintain knowledge sources. * Act as liaison between clients and internal departments to communicate, research, and investigate client issues. * Analyze data and workflows to determine root causes and make recommendations to gain efficiency. * Negotiate with clients as needed to reach a satisfactory conclusion from a business/client perspective. * Provide research and consultative service support to internal and external clients. NON-ESSENTIAL RESPONSIBILITIES: * Perform other related duties and assignments as directed by management. * Maintain and enhance knowledge on statutory changes. * Maintain and enhance knowledge of ADP software platforms. * Some travel required. SPECIAL ACCOUNTABILITY * Documented procedures must be followed without impairing Wage payments clients (Wisely Accounts, Global Cash Card Accounts and Distribution), their employees, and Payroll Regions, or causing financial exposure to Clients or ADP. QUALIFICATIONS REQUIRED: * Education: BS/BA degree preferred in Business Administration and/or equivalent experience and training. * Experience: 3-5 years experience with payroll and/or Paycard/Wage payments. Complete functional expertise with particular emphasis on researching and resolving related problems and coordinating complex transactions involving payroll processing, Service and production. Previous account management experience is required. Excellent oral and written communication skills. PC skills a must to include proficient use of various Windows Applications (e.g. Word, Excel). Ability to follow operating procedures and instructions. * Generic Skills: Must be able to work well under pressure while maintaining a professional demeanor. Ability to apply mathematical and accounting principals to resolve errors. Ability to multi-task is essential. PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: * Strong client relationship skills * Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards * Ability to demonstrate learning agility and critical thinking skills, with experience using sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment * Ability to learn and apply basic concepts in new and more complex situations * Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP * Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner * Ability to collaborate and work in a team environment as well as work independently while making sound decisions * Good knowledge of industry tools * Excellent analytical and time management skills * Negotiation and problem solving skills Please check your email for an invitation to schedule a phone screening if you are selected for further consideration. (Please ensure your email is set to accept emails from ADP or check your Spam folders for emails from ADP - Career Opportunities) We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity. At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. ADP Alpharetta GA

Account Service Manager

HP Inc