Account Resolutions Specialist
FLSA Status: Nonexempt
Months Per Year: 12
Hours Per Week: 37.5
Seattle University has an exciting, dynamic opportunity for a Accounts Resolution Specialist to join our community. This position will initiate and coordinate financial aid, account receivable and collection activities, especially with past due student accounts and student loans. The Position Summary is as follows:
Provide customer service over the phone, via email, or in person to students and their parents, especially concerning delinquent student accounts or loans.
Communicate with current and former students, and parents of students, who have delinquent accounts.
Research registration, financial aid disbursements and payment issues to determine if student is responsible for charges.
Provide due diligence in notifying students about debts, due dates, and consequences of late or non-payment
Establish and maintain process for tracking delinquent accounts.
Essential Job Functions:
Enter data into computer system, process payments and generate mail merge notifications.
Engage in skip tracing to identify communication methods to former students.
Actively engage in proactive communication via phone, email and mail with current and past students with delinquent accounts.
Assist in maintaining financial health of university by maintaining accounts, writing off or assigning accounts and maintain records in accordance with statute and good practice.
Run processes to print bills and authorize refunds for students.
Refer delinquent accounts to collection agencies.
Coordinate assignment to and retrieval of delinquent accounts from collection agencies. Maintain communication with collection agencies, loan servicer and lenders to assure that agencies are providing good service to students and University. Assess effectiveness of agencies.
Process NSF checks and reconcile daily batches.
Document procedures and policies, providing a record of and calendar of activities including major projects.
Marginal Job Functions:
Provide assistance to Student Financial Service Representatives for taking payments and accounting for receivables.
Perform other duties as assigned.
High School diploma and three years experience in clerical or customer service positions.
At least one year university experience, preferably in financial aid or student accounts, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Excellent interpersonal skills and the ability to communicate orally and in writing.
Strong experience working with Datatel or similar student information data software system.
Proficiency in Microsoft Office software - Word, Excel, Outlook.
Ability to perform multiple tasks concurrently and meet deadlines in a busy work environment.
All candidates must show a demonstrated commitment to diversity and the university's mission, vision, and values.
All positions at Seattle University require a criminal background check.
Knowledge of collection regulations and financial aid awarding practices.
Seattle University, founded in 1891, is a Jesuit Catholic university located on 50 acres in Seattle's Capitol Hill neighborhood. More than 7,400 students are enrolled in undergraduate and graduate programs within nine schools and colleges. U.S. News and World Report's "Best Colleges 2017" ranks Seattle University 8th in the West among universities that offer a full range of masters and undergraduate programs. Seattle University is an equal opportunity employer.
In support of its pursuit of academic and scholarly excellence, Seattle University is committed to creating a diverse community of students, faculty and staff that is dedicated to the fundamental principles of equal opportunity and treatment in education and employment regardless of age, color, disability, gender identity, national origin, political ideology, race, religion, sex, sexual orientation, or veteran status. The university encourages applications from, and nominations of, individuals whose differing backgrounds, beliefs, ideas and life experiences will further enrich the diversity of its educational community.
Applicants are also strongly encouraged to attach an electronic cover letter and resume when applying. Persons who need assistance with the recruitment process may contact the Office of Human Resources at: 206-296-5870. Job postings are open until filled, unless otherwise specified.