Account Resolutions Specialist

Seattle University Seattle , WA 98113

Posted 3 weeks ago

Account Resolutions Specialist

FLSA Status: Nonexempt

Months Per Year: 12

Hours Per Week: 37.5

Position Description

Seattle University has an exciting, dynamic opportunity for a Accounts Resolution Specialist to join our community. This position will initiate and coordinate financial aid, account receivable and collection activities, especially with past due student accounts and student loans. The Position Summary is as follows:

  • Provide customer service over the phone, via email, or in person to students and their parents, especially concerning delinquent student accounts or loans.

  • Communicate with current and former students, and parents of students, who have delinquent accounts.

  • Research registration, financial aid disbursements and payment issues to determine if student is responsible for charges.

  • Provide due diligence in notifying students about debts, due dates, and consequences of late or non-payment

  • Establish and maintain process for tracking delinquent accounts.

Essential Job Functions:

  • Enter data into computer system, process payments and generate mail merge notifications.

  • Engage in skip tracing to identify communication methods to former students.

  • Actively engage in proactive communication via phone, email and mail with current and past students with delinquent accounts.

  • Assist in maintaining financial health of university by maintaining accounts, writing off or assigning accounts and maintain records in accordance with statute and good practice.

  • Run processes to print bills and authorize refunds for students.

  • Refer delinquent accounts to collection agencies.

  • Coordinate assignment to and retrieval of delinquent accounts from collection agencies. Maintain communication with collection agencies, loan servicer and lenders to assure that agencies are providing good service to students and University. Assess effectiveness of agencies.

  • Process NSF checks and reconcile daily batches.

  • Document procedures and policies, providing a record of and calendar of activities including major projects.

Marginal Job Functions:

  • Provide assistance to Student Financial Service Representatives for taking payments and accounting for receivables.

  • Perform other duties as assigned.


Minimum Qualifications:

High School diploma and three years experience in clerical or customer service positions.

At least one year university experience, preferably in financial aid or student accounts, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Excellent interpersonal skills and the ability to communicate orally and in writing.

Strong experience working with Datatel or similar student information data software system.

Proficiency in Microsoft Office software - Word, Excel, Outlook.

Ability to perform multiple tasks concurrently and meet deadlines in a busy work environment.

All candidates must show a demonstrated commitment to diversity and the university's mission, vision, and values.

All positions at Seattle University require a criminal background check.

Preferred Qualifications:

Knowledge of collection regulations and financial aid awarding practices.

Seattle University, founded in 1891, is a Jesuit Catholic university located on 50 acres in Seattle's Capitol Hill neighborhood. More than 7,400 students are enrolled in undergraduate and graduate programs within nine schools and colleges. U.S. News and World Report's "Best Colleges 2017" ranks Seattle University 8th in the West among universities that offer a full range of masters and undergraduate programs. Seattle University is an equal opportunity employer.

In support of its pursuit of academic and scholarly excellence, Seattle University is committed to creating a diverse community of students, faculty and staff that is dedicated to the fundamental principles of equal opportunity and treatment in education and employment regardless of age, color, disability, gender identity, national origin, political ideology, race, religion, sex, sexual orientation, or veteran status. The university encourages applications from, and nominations of, individuals whose differing backgrounds, beliefs, ideas and life experiences will further enrich the diversity of its educational community.

Application Instructions

Applicants are also strongly encouraged to attach an electronic cover letter and resume when applying. Persons who need assistance with the recruitment process may contact the Office of Human Resources at: 206-296-5870. Job postings are open until filled, unless otherwise specified.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Specialist

Kaiser Permanente

Posted 7 days ago

VIEW JOBS 6/9/2019 12:00:00 AM 2019-09-07T00:00 Description: Assist Sales and Marketing staff in the achievement of targeted membership growth and retention. Serve as systems liaison for the business line for Lotus Notes and other applications. Process daily orders and provide support in the preparation of information to prospective accounts and timely responses to inquiries. Essential Responsibilities: Orders renewal quotes, finalizes group renewals and orders collateral material, as specified by Account Manager in order to provide timely renewal and renewal data to client groups. Provides responsive, accurate, timely and cordial customer service via phone, email and written correspondence to group and broker clients and members. Systems liaison for the business line for Lotus Notes. Provides training to staff on Lotus processes & procedures. Represents business line needs to Lotus developers and in Lotus user group meetings. Key contact for all system related work. Coordinates monitors and provides data clean up and resolution of system issues, as needed. Processes daily orders in relationship to deadlines including keying orders, assembling & distribution of enrollment & member publications. May assist in the enrollment of new group sales. Maintains Account files according to department and OIC standards, culls and archives outdated information on an annual basis. Provides administrative support in managing existing accounts with renewal & daily inquiry responses. Performs other duties as assigned including copy center & print shop liaison, filing and providing support services. Basic Qualifications: Experience N/A Education Associate's degree OR two (2) years of experience in a directly related field. High School Diploma or General Education Development (GED) required. License, Certification, Registration Must obtain Life & Disability Agent's license within six (6) months of accepting position, and renew per OIC regulations. Additional Requirements: Attention to detail, organization, prioritization and problem solving skills. Preferred Qualifications: Two (2) years of medical insurance plan experience in department with marketing-related functions. Working knowledge of Kaiser Foundation Health Plan of Washington services and procedures and thorough knowledge of business line processes and Lotus Notes, RIX application and Web Editor. Communication and training skills. Computer skills in a Windows environment. Primary Location: Washington,Seattle,Seattle Two Union Administration 601 Union St. St Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Sales and Marketing Department: MSBD Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. Click here for additional requirements > Kaiser Permanente Seattle WA

Account Resolutions Specialist

Seattle University