Account Representative

Precision Castparts Corporation Mountain Top , PA 18707

Posted 3 months ago

Account Representative

Country

United States of America

State / County

Pennsylvania

City

Mountaintop

Division

Wyman Gordon

Company

Mountaintop

Function

Program Management

Position type

Full Time

Anticipated start date Anticipated start date - day Anticipated start date - month Anticipated start date - year

January 1 2021

Opportunity ID

2906

Company Profile

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Position Summary

Purpose

Maintain customer satisfaction by providing problem-solving resources. It will be the responsibility of a customer service manager to ensure that the organization understands and satisfies its customer's requirements.

JOB SUMMARY:

  • Entry level position performing daily interacting with our customer base to accept and input purchase orders and delivery requirements

  • Responsive to customer requests for status and delivery updates

  • Integrating amongst the team to ensure operations and raw material requirements are in line to support customer needs

  • Developing skills in contract review and acceptance

GENERAL FUNCTIONS:

  • Support Sales Representatives with sales order entry for approved customer schedules and new orders.

  • Advise customers of the status of their open purchase orders by providing current ship dates or shipment information regarding a shipped part.

  • Support Customers calls and meetings well prepared to answer questions and represent the Wyman Gordon Brand

  • Manage Customer portals and perform order book downloads. Compare customer schedules against existing open order book. Advise Sales Representative / Account Manager to resolve and reconcile any open issues.

  • Support scanning of customer documents, dwgs, etc. as needed for proper document control

  • Act as liaison as directed between internal departments to address any open issues related to delivery and order issues.

  • Should have a general understanding of shipping procedures including Export Compliance requirements

  • Willingness to learn Aerospace compliance for Quality and Control AS9100 / ISO and Sox Compliance

PERSONAL PROTECTIVE EQUIPMENT:

  • See orientation and annual PPE training.

TRAINING REQUIREMENTS:

  • Continuing education requirements

  • High attention to detail

  • Driven for career growth and development

  • Computer Skills:Proficiency in Microsoft Excel (including experience with pivot tables, vlookups, etc.

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Account Representative

Precision Castparts Corporation