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JOB SUMMARY: Individually accountable for all aspects of the post issue Operations of assigned customer plans, both corporate owned and corporate sponsored life insurance cases. Builds and maintains business relationships with producers, their support staff, third party administrators, benefit consultants, regional life consultants, and additional internal support areas within Nationwide.
Reports To: Operations Manager.
Serves as a company representative and communicates with producers, back-office administration, and internal/external wholesalers. Acts as the primary NBSG post issue contact and product expert. Provides quality customer service by demonstrating and understanding customer needs and emphasizing timely responses.
Receives and responds to inquiries, administration requests, and issue resolution matters. As the primary point of administration contact for customers, must communicate and coordinate with other teams or areas within NBSG and NFS, such as Actuarial, New Business, Retention, Sales, Systems, etc.
Prepares and quality reviews month-end, quarter-end, and individual annual statements, as well as transactional confirmations, for policy holders and producer firms.
Coordinates, reviews, approves and processes all post issue financial and non financial requests. Transactions can be very large in dollar amounts, number of policies and complexities. These transactions include, but are not limited to, large premium payments, fund transfer/reallocations, loans, withdrawals, surrenders, claims, owner/beneficiary changes, billing changes, address changes, increases, decreases and changes of insured's.
Reviews licensing, coordinates and processes producer account change requests.
Completes technical quality reviews/audits for new business processing and other administration transactions. Reviews include the calculation and/or validation of product features, such as enhancements, various policy charges, and riders.
Responsible for rotational post-issue tasks such as daily cash balancing of premium received in the department, notifying fund houses of large trades, analyzing trading patterns, reviewing wire system, etc.
Provides input in developing and maintaining procedures. May also assist in creating and enhancing procedures.
Maintains a strong working knowledge of materials, rules, regulations, procedures and practices pertaining to Variable and Universal Life Insurance used to informally fund Executive Benefit Plans.
Performs other duties as assigned..
MINIMUM JOB REQUIREMENTS:
Education: Undergraduate degree preferred. CLU designation is desirable.
License/Certification/Designation: Obtain NASD Series 6 registration within 90 days. CLU designation is desirable.
Experience: Three years related experience. Variable and Universal Life Insurance or Executive Benefit plans experience a plus, but not a requirement.
Must be proficient in Microsoft Excel, Microsoft Word, and Internet usage. Understanding of new business and in-force illustrations.
Skills/Competencies: Must demonstrate: Strong customer service, exceptional written and oral communication, problem-solving, negotiation, and decision making competencies, team player, excellent organizational abilities, high attention to detail, ability to prioritize own work within guidelines, and strong analytical skills.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above Minimum Job Requirements must be approved by the: hiring manager's leader and HRBP.
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal Office environment. May travel once or twice per year.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Job Evaluation Activity: 6/2015 MYW
Additional Job Description
Job ID: 52198