Account Representative

Overview

Engine Systems, Inc is hiring an Account Representative in Rocky Mount, NC 27804

Account Manager/ Inside Sales/Customer Service

Responsibilities

• Generates and solicits new business for the company through contacts with previous and prospective customers with the objective of making a profit for the company.

• Sells new and rebuild parts or components, services, retrofits and upgrades in a coordinated effort between sales and other company departments.

• Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.

• Reviews customer specifications, determines customer needs, and assists staff in matching customer needs with company products and vice versa.

• Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.

• Computes price, discount, and shipping charges as required.

• Ensures customer satisfaction by maintaining a working relationship with the customer, assuring that their interest is represented within the company.

• Provides technical assistance in the resolution of parts, component rebuild, retrofit and upgrading problems.

• Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.

• Follows up on orders to ensure delivery by specified dates.

• Resolves customer complaints within limits of authority.

• Compiles statistics and prepares various reports when requested by management.

• Participates in on-call duty rotation

• Coordinates tracking of repair work for all major repairs components

• Assist in writing SDN for obsolete materials

• Travels as required to customer site or group meeting

• Other duties as assigned

Qualifications

• PC Knowledge (Windows/Excel/PowerPoint)
• Sales knowledge, (Engine Product Knowledge Preferred)
• Two-year certificate from college or technical school; minimum three to five years related experience and/or training; or equivalent combination of education and experience with mechanical equipment