Account Representative

Issi Maple Shade Township , NJ 08052

Posted 3 weeks ago

Are you a recent college graduate who is goal oriented? Are you looking for a company that will allow you to grow and develop your career? If so ISSI is looking for you.
Purpose of Job:
An ISSI Client Services Representative’s prime objective is to learn the ISSI software and provide daily support to ISSI clients on the use of the software.
Position Reports to:
Manager of Installation and Support (CS Manager)
Knowledge, Skills, and Abilities (KSA’s) of this position:

  • Having strong computer and analytical skills
  • Having strong written and verbal communication skills
  • Having a bachelor’s degree is strongly preferred
  • Having strong organization skills
  • Having the ability to work independently and proactively while also possessing good teamwork skills

Key Responsibilities:

  • Learn and understand the ISSI software
  • - Provide day to day support with ISSI clients via phone and email
  • - Manage the outstanding items list for their base of clients
  • - Write up work orders for each issue/request for their base of clients
  • - Visit each of their assigned clients at least once a year
  • - Train clients on system processes
  • - Research/troubleshoot issues with the system, while developing a sense of ownership of the items worked on
  • - Involvement in special projects
  • - Participate in the weekly Helpdesk shifts
  • - Participate in team projects as well as new client implementations
  • - Consider and apply the preservation of ISSI ethics, policies, and standards


  • 4- year College degree preferred
  • College GPA 3.0 or above
  • Excellent verbal and written communication skills
  • Analytical Thinker
  • Creative
  • Flexible
  • Goal oriented
  • Charistmatic and personable
  • Self-starter
  • Fast learner
  • Team player
  • Exellent interpersonal skills
  • Able to travel

Excellent Benefits Package:

  • Health/Medical/Dental/Vision/Prescrption Benefits
  • 401K company match
  • Life Insurance
  • Competitive Starting Salary
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Account Representative