Account Representative - College Of Veterinary Medicine - AHI

Midwestern University Glendale , AZ 85301

Posted 3 months ago

Summary

The Account Representative is a position at the Animal Health Institute's front office. The Account Representative has the primary role of performing a variety of front office operations, delivering support for the students, faculty, staff and pet owners at the Animal Health Institute. The position reports to the Manager of Accounts for the Midwestern University Animal Health Institute (AHI).

Essential Duties and Responsibilities

  • Greet and direct clients and visitors at the Companion Animal Clinic and the Equine Bovine Center

  • Greet clients and their pets by name as they enter the Animal Health Institute

  • Schedule appointments for veterinary patients and complete registration

  • Answer phones and direct client questions to the appropriate team member

  • Enter client/ pet owner information into the practice management software

  • Utilize correct veterinary terminology

  • Perform cashiering/over the counter payments and collections

  • Differentiate routine veterinary cases from emergency cases

  • Work in conjunction with the Manager of Accounts to help reach and maintain financial and accounts receivable goals for the Animal Health Institute

  • Monitor and maintain various reports and daily deposits for the College of Veterinary Medicine

  • Document appropriate notes in practice management software

  • Generate receipts to clients

  • Must treat all employees, students, and clients with a high level of respect while providing excellence in customer service, following the guidelines of MWU and the Animal Health Institute

  • Explain charges/balances to clients/pet owners

  • Prepare account adjustments for approval

  • Work extended hours and weekends

  • On occasion, animal handling may be required

  • Provide support for other MWU clinics as needed

  • Other duties may be assigned

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Qualifications

  • The position requires strict compliance with all policies and procedures

  • This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively.

  • Compassion for pets and people- awareness and understanding of other's reactions

Education and/or Experience

High school diploma or GED and minimum of one year of experience working in a veterinary animal hospital setting is required. A minimum of two years' experience working in a medical reception office or front office setting is preferred. Experience working in a team environment with a high focus on excellent customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential.

Computer Skills

Computer proficiency in MS Office (Word, Excel, Outlook) is required. The individual must have the ability to learn/navigate effectively in a practice management system.

Language Skills

Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Reasoning Ability

Basic skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Mathematical Ability

Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and /or move up to 40 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Animal Allergies Statement

No inhibiting allergies to animals, hay, or dust.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veterans status, in accord with 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a


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Account Representative - College Of Veterinary Medicine - AHI

Midwestern University