The Account Representative is a position at the Animal Health Institute's front office. The Account Representative has the primary role of performing a variety of front office operations, delivering support for the students, faculty, staff and pet owners at the Animal Health Institute. The position reports to the Manager of Accounts for the Midwestern University Animal Health Institute (AHI).
Essential Duties and Responsibilities
Greet and direct clients and visitors at the Companion Animal Clinic and the Equine Bovine Center
Greet clients and their pets by name as they enter the Animal Health Institute
Schedule appointments for veterinary patients and complete registration
Answer phones and direct client questions to the appropriate team member
Enter client/ pet owner information into the practice management software
Utilize correct veterinary terminology
Perform cashiering/over the counter payments and collections
Differentiate routine veterinary cases from emergency cases
Work in conjunction with the Manager of Accounts to help reach and maintain financial and accounts receivable goals for the Animal Health Institute
Monitor and maintain various reports and daily deposits for the College of Veterinary Medicine
Document appropriate notes in practice management software
Generate receipts to clients
Must treat all employees, students, and clients with a high level of respect while providing excellence in customer service, following the guidelines of MWU and the Animal Health Institute
Explain charges/balances to clients/pet owners
Prepare account adjustments for approval
Work extended hours and weekends
On occasion, animal handling may be required
Provide support for other MWU clinics as needed
Other duties may be assigned
This position has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires strict compliance with all policies and procedures
This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively.
Compassion for pets and people- awareness and understanding of other's reactions
Education and/or Experience
High school diploma or GED and minimum of one year of experience working in a veterinary animal hospital setting is required. A minimum of two years' experience working in a medical reception office or front office setting is preferred. Experience working in a team environment with a high focus on excellent customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential.
Computer proficiency in MS Office (Word, Excel, Outlook) is required. The individual must have the ability to learn/navigate effectively in a practice management system.
Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
Basic skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and /or move up to 40 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Animal Allergies Statement
No inhibiting allergies to animals, hay, or dust.
Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veterans status, in accord with 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a