Account Representative

Account Representative

Location: East Syracuse, NY

Job ID: #69098

Pay Range: $18-22

12-24months contract

Job Description:

This exciting opportunity is in the Customer Care Center where we support our customers via telephone and written correspondence. Our B2B channels include Commercial Contractors, Commercial Service (CCS), National Accounts, and International offices who are seeking after-market replacement components. The Customer Care Center is a high-volume, fast paced and metric driven call-center with a team atmosphere. We emphasize customer satisfaction, building strong business relationships and driving sales growth.

Duties will vary as required including data entry, basic reporting, phone calls, emails. Preparing basic reports and assisting customers with pre-delivery and post- sales such as order entry, order status, expedite delivery, price and availability, and limited technical support.

• Excellent Customer Service Skills

• Ability to work with a team and independently

• Proficient in Microsoft Office

• Organized and attention to detail

• Familiarization with Salesforce is a plus

• Knowledge of HVAC products or related industry is a plus

• May involve overtime

• After training period, position is 75% onsite based on business needs and performance.

• HS Diploma/GED

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law. Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

#ZR