Account Relationship Manager (Sales Support/Customer Service)

Who is ISN:

Integrated Supply Network (ISN), a private equity owned company, was established in 1985 and has since grown to hundreds of employees worldwide. We are dedicated to creating an environment where our team, partners, and customers can grow and thrive through product and distribution excellence. We currently hold 12 strategically located distribution centers worldwide: seven in the United States, three in Canada, and two in the United Kingdom.

ISN is positioned to be the most trusted partner for automotive tool and equipment. We have built a culture on the foundation of collaboration, trust, transparency, and accountability. We are passionate about servicing our customer and supplier partners to help them achieve rapid growth in their markets.

Our team is agile and embraces change in pursuit of innovation to better support our resellers and their customers, the professional mechanic or technician, the hardcore DIY consumer, and anyone else looking for the best tools at the right time.

To learn more about who we are please visit our website at www.isnweb.com

Why ISN:

At ISN, we believe in fostering a workplace environment that thrives on collaboration and a shared passion for excellence. Our commitment to a great team is more than just assembling talented individuals; it's about creating a supportive and inclusive community where every contribution matters.

Together, we thrive: When you join us, you're not just an employee; you're a valued member of a team that celebrates achievements, learns from challenges, and grows together. Here, you're a vital part of a diverse and inclusive team that appreciates the richness of different perspectives. Our people make the difference.

Execute your ideas: Our workplace culture is anchored in trust and integrity, empowering team members to take ownership of their work and make a meaningful impact. We recognize and celebrate the unique contributions of each team member, providing a platform for individuals to drive innovation, take initiative, and see the direct results of their efforts.

You're in the driver's seat of your career: We understand that true professional development goes beyond just acquiring new skills; it's about empowering you to use that desire to reach your full potential, diversify your skillset, and gain cross-functional knowledge and experience. Understanding our business can take you places.

Your value goes beyond the work that you do: We recognize and celebrate the entirety of you. For that reason, ISN offers a robust total rewards package that goes beyond "just a paycheck" to include tools to support ALL of you: your wellbeing, financial future, professional goals, and family needs.

ISN is an organization that believes in the strength of a great team, the power of impactful work, the limitless possibilities of individual and collective development, and the holistic value of each team member

Job Overview:

As an Account Relationship Manager (ARM), you will play a key role in the success of our Sales organization. This role provides hands-on support to one of ISN's largest strategic partners. You will be a trusted resource to answer questions and assist in resolving concerns from the partner's team members. Additionally, you will collaborate closely with sales representatives, marketing, and product teams to assist in closing deals and staying up to date on product and promotion information relevant to this partner. You will be playing a key support function and contributing to the success for both ISN and our partner. This role is integral in ensuring ISN meets our mission of being a valued partner to our customers and suppliers.

Location and Schedule: This role will be based in our Lakeland FL corporate office. The training schedule will be Monday-Friday 8:00 am to 5:00 pm Eastern. Once training is completed, this role will report 10:00 am to 7:00 pm Eastern in order to ensure support to our west coast partners.

Job Responsibilities:

• Collaborate, offer sales support to our inside sales team

• Assist Sales representatives and customers with any returns, order management, quality assurance (QA), and general sales support

• Build rapport and quality relationships with ISN team members

• Meet quality standards set forth to deliver outstanding customer service and effective communication

• Provide answers and assistance on inventory questions that either customers or sales representatives have

• Provide order maintenance/basic support for a dedicated customer account

The above position description is intended to describe the general content, identify the essential functions of, and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Qualifications:

Education:

Minimum formal education required: High School diploma, GED or equivalent is required.

Experience:

• Minimum 3-5 years of relevant customer service experience

• Experience in the automotive tool & equipment industry a plus, but not required; basic knowledge of automotive tools is strongly preferred

• Comfortable in the dynamic atmosphere of a high-growth product organization with a rapidly expanding product line and customer base

• Proven success working in a collaborative manner with cross-functional teams

• Experience working with both internal and external partners to find solutions

Skills:

In order to successfully perform this role, the following attributes are required:

• Strong analytical and problem-solving capabilities

• Excellent written and oral communication skills

• Strong commitment to customer-focus

• Proficiency in a Windows environment including MS Word, Outlook & Excel

• Ability to work independently as well as with peers, managers, clients and outside vendors

• Proficient in all internal systems (ex: MasterPack, ToolWeb, Ring Central phone system, etc.) with little or no supervision

• A well-rounded knowledge of all members/roles of the organization which will lead to a higher level of customer service and seamless service delivery

• Comprehensive knowledge of all customer service processes and procedures

• Commitment to continuous improvement based on constructive feedback

What We Offer-Why ISN:

We care about our team members. This full-time, permanent role on our team offers a competitive compensation package that includes:

• Comprehensive Healthcare benefits: Medical (including HSA or FSA), Dental, Vision, & Wellness plans

• Retirement savings: 401K (with company match)

• Life & Disability coverage

• Paid holidays

• Front-loaded PTO

• Opportunities for advancement in a team focused environment

ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, gender expression national origin, marital status, veteran or disability status.