Account Recovery Clerk

Kohler Credit Union Howards Grove , WI 53083

Posted 1 week ago

Account Recovery Clerk (Collections Clerk)

Are you interested in starting a career with a solid, community-minded financial institution? Kohler Credit Union is looking to hire an Account Recovery Clerk to help our members meet their financial obligations. If you have excellent communication skills, enjoy a challenge, and want to help others, apply today!


We are a $575 million not-for-profit credit union with full-service branches in the Wisconsin communities of Kohler, Sheboygan, Howards Grove, Plymouth, Saukville, Grafton, West Bend and Mequon. Passionate about community service, we support activities that benefit and enrich the communities around us. And, we serve our diverse membership by delivering a broad range of superior and affordable financial services.

We strive to be an employer of choice, placing a major emphasis on personal and professional development. We offer numerous incentives for various positions including medical insurance, a prescription plan, dental & vision plans, HSA & FSA programs, life insurance which includes dependents, accidental death & dismemberment insurance, short and long-term disability insurance, a pension plan, a 401(k) plan, profit-sharing, bonuses, paid time off, a wellness program, an employee assistance program, educational reimbursement, employee recognition programs, and preferred credit card rates


As an Account Recovery Clerk, you assist our Account Recovery Team with all aspects of collecting on loans and facilitating the best possible outcomes for delinquent accounts. Your work is engaging and satisfying to you. You feel good about helping our credit union stay solvent and in turn be able to serve our community, as well as helping our members get back on top of their finances.

You spend some time working independently on bookkeeping and recordkeeping tasks. You process transactions such as payments, corrections, reversals, mail items, levies, and garnishments.

You participate in the document preparation and filing of court-related items. You maintain accurate and organized collection files. You help with the efficient handling of repossessions and foreclosures, keeping in mind security, expense, and disposal issues. Additionally, you help prepare monthly reports for your department.

You also get to spend part of your day interacting with people. You handle outbound and inbound calls with enthusiasm.

You use your training and empathy to negotiate solutions to credit problems. Most of our members with delinquent accounts want to pay their debts, but they're scared and overwhelmed. Often, you are able to assist them in setting up a repayment plan that works for them and leaves them breathing a sigh of relief.

Most members respond well when they realize you are trying to help them. You also use your multitasking skills to research transactions while on calls.


  • Proficient in Microsoft Office, especially Excel and Word

  • High school diploma or equivalent

Any previous work experience in loan servicing or at a financial institution is preferred, but not necessarily required. Are you passionate about the credit union movement and serving your community?

Are you detail-oriented and committed to accuracy? Are you honest, trustworthy, and discreet with confidential information? Are you able to work independently, as well as within a team?

Are you able to learn and remember policies, procedures, and regulations? Are you able to remain calm and patient under pressure? If so, you might just be perfect for this position!


We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!

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Account Recovery Clerk

Kohler Credit Union