Coordinates the assignment of work coming into the department. Reviews the progress of work performed to assure timely, efficient and accurate completion. Makes sure work is appropriately routed on to other departments as required. Interprets and resolves inquiries regarding policies and procedures for assigned area, utilizing experience, knowledge and other resources as appropriate. Personally performs more complex work that often involves identifying and resolving complex issues and exceptions and working with other departments. Prepares reports and analysis involving financial information and other information from a variety of sources.
High school diploma or equivalent
Two to three years of related experience
Basic knowledge of policies and procedures of assigned area
Demonstrated analytical and organizational skills
Proven customer service/relations skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Effective verbal and written communication skills