Account Mgr II

Sheridan Group Inc. Company Abbottstown , PA 17301

Posted 2 months ago

Account Manager II

Purpose & Basic Function: Achieve superior customer satisfaction and coordinate the successful execution of all jobs within each assigned account.

Duties and Responsibilities:

  • Understand customer nuances to effectively represent them within the

organization; communicate with internal departments; resolve customer

concerns.

  • Accurately review, interpret and communicate all incoming instructions from

customers to internal departments to ensure that high-quality products and

services are delivered and exceed customers' expectations.

  • Collaborate with the sales force in establishing and maintaining good.

working relationships with customers including preparing for and attending

customer visits, identifying and communicating new opportunities to Sales

Rep/Group Supervisor and Customer Service Director.

  • Request estimates and accurately quote prices to customer based on

estimating proposal. Ensure customer prices are accurately recorded

including additional costs associated with each product/service.

  • Maintain and distribute various reports for the customer.

  • Establish and maintain detailed and accurate current records and

specifications for all customers.

  • Continue to develop knowledge of all products and services as printing

technology changes with market demands.

  • Proactively guide customers through production workflow, educate and

recommend enhancements.

  • Provide backup assistance in the event of absence, vacation or workload imbalance.

  • Acknowledge all customer inquiries immediately and respond as soon as

resolution is available.

  • Provide accurate projections of incoming work for scheduling and finance purposes.

Duties and Responsibilities:

  • Understand customer nuances to effectively represent them within the organization; communicate with internal departments; resolve customer concerns

  • Accurately review, interpret and communicate all incoming instructions from customers to internal departments to ensure that high-quality products and services are delivered and exceed customers' expectations.

  • Collaborate with the sales force in establishing and maintaining good working relationships with customers including preparing for and attending customer visits, identifying and communicating new opportunities to Sales Rep/Group Supervisor and Customer Service & Reprint Business Director

  • Request estimates and accurately quote prices to customer base on estimating proposal. Ensure customer prices are accurately recorded including additional costs associated with each product/service

  • Create, distribute, and maintain various reports for the customer

  • Establish and maintain detailed and accurate current records and specifications for all customers

  • Continue to develop knowledge of all products and services as printing technology changes with market demands

  • Proactively guide customers through production workflow, educate and recommend enhancements

  • Provide backup assistance in the event of absence, vacation or work load imbalance

  • Acknowledge all customer inquiries immediately and respond as soon as resolution is available

  • Provide accurate projections of incoming work for scheduling purposes

  • Prolonged periods of sitting at a desk and working on a computer.

  • Must be able to lift 15 pounds at times.

  • Frequently sitting with intermittent, standing and traveling through facility to deliver job jackets to other departments.

Basic Qualifications:

Excellent verbal and written communication skills.

Excellent interpersonal and negotiation skills.

Excellent organizational skills and attention to detail.

Strong organizational, problem-solving and conflict management skills.

Ability to prioritize tasks.

Ability to act with integrity and professionalism.

Ability to organize, manage multiple projects simultaneously, and handle highly confidential information in a fast-paced office environment.

  • Ability to work in a cross-team environment and multitask.

  • Computer literacy, specifically MS Office (Outlook, MS Word, and Excel)

  • Ability to independently manage full workload

  • 1-2 years of experience in Customer Service or Account Management

  • Associates degree preferred.

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Account Mgr II

Sheridan Group Inc. Company