Account Manager-Underwriting Assistant - Business Insurance

The Travelers Companies Saint Paul , MN 55102

Posted 3 months ago

Primary Job Duties & Responsibilities

Partners with Account Executives/Underwriters to establish support needs for renewals and/or new business policies (i.e., identify/gather relevant account information to quote and/or bind the policy; create exhibits, etc.). Prepares documents and participate in pre-renewal meetings. Prepares underwriting/pricing exhibits (i.e., exposures, experience rating, profit and loss analysis, expense models, updated account information, etc.). Manages account documentation (i.e., proposals, agreement letters, reinsurance contracts, collateral agreements, policy change, endorsements, cancellations, etc.). Ensures accurate and timely servicing and billing of accounts.

Communicates with brokers/agencies, MGAs, and internal departments. (i.e., researches and resolves issues, responds to inquiries and questions). Quotes accounts by reviewing exposures and experience rating, updating account information, rates and adjusts the price, as requested. May complete renewals based on formal guidelines, commonly referred to as Letter of Authority. Provides information for regulatory compliance (i.e., statutory filings, proof of insurance, certificates). Participates in projects/assignments as requested.

Job Specific & Technical Skills & Competencies

Technical Knowledge Demonstrates all necessary technical skills needed to perform the role. Demonstrates ability to seek to broaden knowledge & skills.

Customer Service Demonstrates ability to act promptly in difficult situation--acts with a sense of urgency. Able to take responsibility. Driving For Results Able to meet standards set by manager and able to set high standards for self.

Able to take the steps necessary to improve personal and team performance. Analytical Thinking Demonstrates ability to break down problems. Able to understand basic relationships of activities performed.

Demonstrates ability to apply knowledge to solve issues and is able to break down complex tasks. Initiative Able to be decisive in all situations.

Able to think to the future (4 months ahead) to identify or eliminate potential issues in renewal account workflow.

Actively attempts to influence events to achieve goals. Teamwork & Cooperation Demonstrates the ability to positively reinforce team members--enhances camaraderie among team. Able to genuinely value and digest others' input and willing to learn from others.

Communication Demonstrates ability to speak clearly and expresses self well in groups and one on one conversations. Able to use examples to make point. Able to actively engage others.

Able to explain reasons for decisions or actions in depth. Flexibility Demonstrates ability to apply guidelines appropriately. Able to adapt in a variety of situations.

Also understands the best approach to take for various situations.

Able to adapt rapidly to change. Motivation/Commitment Demonstrates ability to perform in a business professional manner with a positive attitude.

Demonstrates the ability and drive to seek development opportunities. Is able to take complete ownership for role responsibilities. Organizational Skills Able to function independently.

Demonstrates ability to adapt to rapid change and cope effectively with change. Demonstrates ability to plan ahead for peak volume periods.

Job Summary

This individual is recognized as competent in all phases of the following areas: Business Unit Specific Product lines and coverage.

Knowledge of underwriting support processes/procedures/workflow.

Awareness of local Business Unit Strategy. Travelers' applications/systems.

Rating/pricing methodologies and tools. In addition: Manages relationships with Account Executives, agents, Managing General Agents (MGAs), as well as peers and business partners.

May include agency visits. Actively participates in meetings. Negotiates and resolves conflicting priorities.

Responsible for managing assigned work. Does not manage others.

Education, Work Experience & Knowledge

Bachelor's Degree preferred. Two or more years insurance experience related to rate, quote, and issuance of P&C Insurance is preferred.

Physical Requirements

Operates standard office equipment (66%-100%) Sitting (can stand at will) (66%-100%)

Minimum Qualifications

High School diploma or equivalent required. Associate's degree or one year of work experience required. Basic software skills required (Windows MS Office).



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Underwriting Assistant

National Indemnity Company

Posted 1 week ago

VIEW JOBS 2/9/2020 12:00:00 AM 2020-05-09T00:00 Northern States Agency (NSA) is a Managing General Agency and Wholesale Broker located in St Paul, MN. Since 1953, NSA has been dedicated to serving retail agents and brokers for the placement of transportation and small to medium-sized commercial lines business. NSA is a wholly-owned subsidiary of Berkshire Hathaway Inc., and has binding authority to place insurance business with affiliated insurance companies as well as non-affiliated insurance companies. NSA also conducts business on a brokerage basis with non-affiliated insurance companies. We have an immediate opening for an Assistant Underwriter who will assist Underwriters in all facets of the underwriting process. The individual in this position will is issue policies on behalf of the company, process money and non-money endorsements, prepare binders and invoice all premiums, process cancellations and reinstatement transactions and process all regulatory filings. This person will also assist underwriters with rating large accounts, preparing indications and reviewing inspection reports and audits as needed. Essential Job Duties Processes commercial auto and excess and surplus lines transactions and obtains additional information as needed from retail agents using excellent customer service. Orders MVR's; Issues Binders and Certificates of Insurance. Prepares filings and verifies policy coverages, limits and Named Insureds to assure compliance. Sends filings to and communicates with sends regulatory agencies, underwriters and Home Office as needed. Prepares billing for new business, renewals, endorsements and cancellations. Processes money and non-money endorsements. Reviews new business policies, renewal policies and endorsements for accuracy and distributes to appropriate parties. Obtains loss runs from company web site. Issues policies and endorsements (when applicable); Prepares surplus lines affidavits when necessary. Communicates with retail/brokerage customers by memo or phone to obtain additional information. Reviews policies, applications, endorsements and other underwriting information required to develop renewal quotes. Prepares renewal quotes for underwriters' approval and sends approved renewal quotes to retail agents. Follows-up with retail agent prior to renewal date for status of account. Assists underwriters with rating large accounts, preparing indications and reviewing inspection reports and audits as needed. Compares inspection reports to policy information for accuracy. Sends memos to retail agents regarding any recommendations that need to be completed. Creates suspense items and follows up with retail agents for written compliance on recommendations. Reviews and processes endorsement requests from retail agents with direction from underwriters according to company and agency guidelines. Calculates additional and return premiums and prepares invoices. Prepare rate sheets, pro-rata calculations and cover letters. Reviews changes with underwriters as needed. Communicates all changes with producers and staff accordingly. Processes cancellation notices and reinstatement requests according to the guidelines of the applicable state and company. Calculates additional and returns premiums. Prepares cancellation and reinstatements endorsements and invoices and distributes to retail agent and company. Processes audit transactions by issuing the audit endorsement to the expired policy and current policy (if needed), billing the transactions to retail agents and creating suspense items to follow-up for payments from retail agents. Alerts underwriter if audit is unpaid. Maintains and updates protection class manuals, forms manuals, and underwriting manuals. Answers and directs incoming calls to appropriate person and records messages as needed, or supplies information to callers using excellent customer service skills. Qualifications: High school diploma or equivalent and 2 years related college courses or equivalent 2-3 years related work experience MS Office and Windows, and Internet Basic math Excellent verbal and written communication Excellent customer service Insurance designation or course work such as: IIA, CISR, CIC, AU, CPCU preferred National Indemnity Company Saint Paul MN

Account Manager-Underwriting Assistant - Business Insurance

The Travelers Companies