Account Manager

Role: Account Manager (This is not a remote position) We are seeking an individual who understands business software, can build relationships with our existing customers, and effectively communicate how the software can be configured to meet business needs.

The Account Manager handles customer retention with our largest accounts. They will reach out to the customers, make sure they had a successful implementation, are happy with support, and if all is well, they will try and upsell and cross sell more Zoho software. They do have a revenue target to hit every quarter, which leads to a commission payout. Skills: Business communication

• Participate in and lead conversations with customers from different industries and backgrounds, in all levels of the organization including C suite. Customer Experience

• Listen and understand what our customers are saying, discover underlying issues, and recommend a path forward. Sales Skills- Responsible for a quarterly revenue target based on upsell, cross sell, and services sold Technical Acumen

• Technologically savvy, we have 50 software products. You understand and love technology, and have the desire to learn more. Excellent verbal and communication skills

• Be on daily video calls, setting up meetings and following up with customers, leading conversations with multiple stakeholders Possess an understanding of standard business applications software, especially CRM Responsibilities: Our top performers don't let their job title or responsibilities restrict their contribution to the company.
  
  Responsibilities include. but are not restricted to: Continued outreach to Zoho's Key Accounts through phone and email, virtual meetings, and on site (Travel is required minimum 25% of the year) Discuss current Zoho software solutions, and discover opportunities for expansion. Sales : Creating proposals, managing sales pipeline, following up and closing new opportunities Collaborate with internal teams including marketing, accounting, legal, and technical support to solve customer issues The most successful Zoho team-members are:
  
  At home in a diverse, multicultural workplace. In office attendance of 5 days week. Quick on their feet Comfortable with ambiguity and complexity Flexible and patient, with an "all hands on deck" attitude Comfortable with giving and receiving constructive feedback for the benefit of the team Authentic Why you should or shouldn't apply:
  
  We are a private company with zero intention of going public. This means that we have the freedom to chart our own course regarding our product offerings, our R&D priorities, and our authentic, humble, and diverse company culture. If you are looking for stock options or an "exit," you'll be disappointed.
  
  We prefer long-term employees and invest in and support our people in order to earn their loyalty. If you're looking for a short-term gig we discourage you from applying. A genuine interest in cloud-based software is integral to your success at Zoho.
  
  If you don't enjoy (enterprise) software, you won't enjoy the work. We care most about an individual's flexibility, values, and ambition. If job titles and status are your main concerns, this isn't the place for you.
  
  Individuals who can learn on the job and do independent research as needed are most successful at Zoho. Self-starters piece together the Zoho ecosystem best and fastest. If you're willing to jump in and learn on the job, you will be a great fit.
  
  We consciously eschew the cool tech-company vibe because we value work-life balance and a down-to-earth company culture. If a flashy campus or downtown office is important to you, you'll likely be disappointed.
  
  We are a low-ego company.
  
  Overall, the people at Zoho have high expectations about doing great work, job satisfaction, and long-term work-life balance, and low expectations about hierarchy, status, and clout. Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.