As an Account Manager, you will be responsible for the implementation, training and monitoring of our real estate management software, supporting real estate property management executives and staff.
Acting as the customer's primary point of contact at ScreeningWorks Pro
Monitoring the performance of your assigned accounts, and working with clients to create policies, procedures and work flows.
Responsible for the creation and delivery of quarterly/monthly account performance reports and analysis
Provide recommendations to improve client property performance
Drive resolution for all issues related to client requests
Coordinate meetings with client executives and other key partnership members
Work closely with Customer Support Representatives and other internal staff for monitoring and assisting with user issues.
Understand client configuration and work with IT/Development as it relates to new product releases.
The ideal candidate will have the following character attributes:
2-5+ years of client management experience
Familiar with software interfaces
Strong analytical skills
Strong written and oral skills
Strong leadership skills with the ability to work as a part of the Client Services team
Ability to perform multiple tasks ranging from project management, training and problem solving
Highly ethical and disciplined professionalism
Team player who can motivate and encourage the best from others
Must be able to demonstrate outstanding customer relationships
Must have the ability to understand technical products
Negligible travel required