Account Manager

Yardi Santa Ana , CA 92701

Posted 2 months ago

As an Account Manager, you will be responsible for the implementation, training and monitoring of our real estate management software, supporting real estate property management executives and staff.


  • Acting as the customer's primary point of contact at ScreeningWorks Pro

  • Monitoring the performance of your assigned accounts, and working with clients to create policies, procedures and work flows.

  • Responsible for the creation and delivery of quarterly/monthly account performance reports and analysis

  • Provide recommendations to improve client property performance

  • Drive resolution for all issues related to client requests

  • Coordinate meetings with client executives and other key partnership members

  • Work closely with Customer Support Representatives and other internal staff for monitoring and assisting with user issues.

  • Understand client configuration and work with IT/Development as it relates to new product releases.


The ideal candidate will have the following character attributes:

  • 2-5+ years of client management experience

  • Familiar with software interfaces

  • Strong analytical skills

  • Strong written and oral skills

  • Strong leadership skills with the ability to work as a part of the Client Services team

  • Ability to perform multiple tasks ranging from project management, training and problem solving

  • Highly ethical and disciplined professionalism

  • Team player who can motivate and encourage the best from others

  • Must be able to demonstrate outstanding customer relationships

  • Must have the ability to understand technical products

  • Negligible travel required

EOE Race/Gender/Disability/Vets.

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Account Manager