Manage the day-to-day operations of a client site location providing Office Document Services by establishing and implementing standard procedures for team operations, with responsibility for the full spectrum of employee management, development and training.
Act as a subject matter expert to both the client and the Office Document Services team.
Provide leadership in a customer service intensive environment.
Create a work environment where the Office Document Services team understands both Williams Lea Tag and client expectations, and work together to support each other and the organization.
Responsible for staffing decisions, including interviewing, hiring, mentoring, and disciplining team members.
Manage team compensation, promotional increases and merit increases strategically, balancing employee rewards and department profitability.
Identify potential future leaders from the Office Document Services team, with a focus on succession planning.
Understand team financial targets, analyzing financial trends, identifying shortfalls, and create action plans to recover revenue or cut expenses as needed.
Create, maintain, and enhance strong customer relationships across various levels of the client organization.
Maximize profitability through the effective utilization of assets and site resources, and identifying additional revenue opportunities.
Ensure timely completion of necessary administrative duties such as payroll procedures, invoicing and accounting procedures and all client and Williams Lea Tag required monthly management reports.
Williams Lea Tag offers an exciting and supportive business environment. We develop our people and reward their contribution. We work with openness and integrity. We are an equal opportunity employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.