Account Manager - Clearfield, UT
The Account Manager within Watco Supply Chain Services will be responsible for the overall "day-to-day" freight management of shipments and or assigned shipping accounts. It is essential for this position to conduct the necessary activities that will a) produce results that will garner customer trust, b) be complementary to existing Watco competencies, c) produce above average gross net revenue / profit. This position has broad responsibilities including freight sales, customer spot pricing, carrier price negotiation, and operational duties.
Essential Duties and Responsibilities:
Development of customer base
Freight solicitation and sales, including cold calling from company or self-generated call list
Spot pricing exercises
Sustained customer relationships and customer growth
Development of carrier base
Carrier price negotiations
Manage both broker and customer service aspects of assigned shipments and /or accounts
Effectively communicate with customers and carriers
Insure proper and sufficient communication is provided as it relates to:
Customer payment issues
Operational issues, potential issues, or any foreseen issues
Customer needs (current and potential)
Any inabilities Watco Supply Chain Services may face
Other Watco operating unit inquiries
Ensure Watco Supply Chain Services' operating procedures and protocol are adhered to
Be aggressively responsive to other Watco operating units and their needs
Deliver cost effective solutions that always keeps the long term interest of the customer as the first priority
Ability to travel to customer location(s) if / when needed
Ensure performance to the branch's annual goals and objectives through individual goal success
Play critical role in efforts to ensure service, focus, morale, teamwork, and a positive culture is built and maintained within the branch
Other duties may be assigned
2 years broker experience preferred
Significant highway service knowledge, including demonstrable direct relationships within the shipping community
Demonstrable business development and sales successes
Demonstrable operations knowledge
Strong organization and time management skills
Must possess basic PC skills- Microsoft Excel, Word
Self-starter capable of working independently and making decisions with limited supervision
Ability to thrive in a fast-paced, high-pressure environment
Ability to provide oral and written reports, business correspondence and effectively present information and respond to questions from customers, team members and managers
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Work is performed primarily in a standard office environment with extensive team member and supplier contact and frequent interruptions.
While performing the duties of the job, the team member is regularly required to sit and talk or hear. The team member is occasionally required to stand, walk and reach with hands and arms. The team member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Watco Companies, Inc.