Account Manager

Visa Ashburn , VA 20147

Posted 2 months ago

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Position Summary

Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.

Job Scope

This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.


  • Provide information and direction to clients regarding Visa products, tools and services, Visa rules, integrated billing and transaction research.

  • Act as liaison for the client; provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.

  • Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization.

  • Stay current with industry and client trends and maintain a working knowledge of Visa products and services.

  • Proactively work with the client to identify strategic opportunities and operational cost efficiencies, manage moderately complex assignments that are diverse in scope, and search out appropriate courses of action.

  • Research and resolve client's business and transaction processing and billing issues by obtaining and examining all relevant information to determine cause and facilitate resolution.

  • Identify and analyze processing issues with client impacts; consistently communicate situational status and resolution; advise on SLA performance both internally and externally as appropriate.

  • Prepare and present monthly and/or quarterly production performance results.

  • Support biannual business enhancements and all Visa mandates.

  • Bachelor's degree or equivalent experience. Requires a minimum of 5 years' experience in a customer support role in financial services, payment card, software or information services.

  • Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.

  • Customer focus with proven ability to establish productive working relationships with staff and management at all levels.

  • Ability to set priorities and manage customer expectations, and work both as part of a team and independently.

  • Strong technical aptitude with the ability to absorb technical information and apply it to business solutions.

  • Working knowledge of Microsoft Office.

  • Strong verbal, written, presentation and interpersonal skills are required

All your information will be kept confidential according to EEO guidelines.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Global Account Manager

Equinix, Inc.

Posted 6 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Global Account Manager Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That's why we're always looking for creative and visionary people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions. At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it's our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do. As Global Account Manager, you sell Equinix solutions to Global Accounts assigned within territory/region, maintaining and growing accounts to meet global account plans and strategies. Your focus is on a few more strategic accounts or a broader range of global accounts in the region. Responsibilities * You plan, build, and maintain relationships with regional customer stakeholders to drive global bookings/revenue growth in assigned accounts * You conduct quarterly business reviews with customers to identify and develop new selling opportunities * Acts as primary point of contact in addressing day-to-day customer needs * Engages Equinix Leadership in the Account * You manage our sales approach with the extended sales team (Global Account Manager, Sales Engineers, Solutions Architect, Customer Care, SSA, Commercial Solutions, Marketing, Sales Operations, etc.) and external partners (Channel, Alliances, etc.) at regional level * Resolves complex and diverse customer issues * Facilitates customer relationships to ensure timely resolution of customer issues * Develops detailed strategic regional account plans to support our global account strategy * Researches and documents detailed understanding of customer business and organizational landscape at regional level, making recommendations on long term strategy for account * Communicates our global account strategy to internal partners and stakeholders in the region/globally * Identifies customer's business needs, challenges, and technical requirements and recommends Equinix solutions with knowledge of how it aligns to the global account plan * Prepares commercial and technical service proposals, working closely with Equinix Solution Architects and Sales Engineers and sales counterparts around the world * You ensure proposals are technically and commercially sound * Sells full suite of Equinix products, as well as complexity of global footprint * Leverages external partners to drive solution development in new areas/prospects * Develops detailed understanding of commercial terms and regional/global implications and contributes to analysis of trade offs on more diverse deals * Proactively addresses high churn risk customers or locations, using internal resources and external partners to resolve issues * You drive customer contract renewals and negotiations to protect revenue * Ability to monitor and provide updates on pipeline and forecast status ('Five to Forecast') of each account/opportunity for current and future quarters * Prioritizes opportunities for short-term and long-term pursuit to achieve assigned sales objectives * Identifies at-risk opportunities or expiring contracts and forecasts churn, develops mitigation plans * You lead complex commercial offer and contract negotiations, leveraging internal resources as needed to obtain best commercial terms possible * Partners with sales leadership to present at regional/global deal review Qualifications * 7+ years experience preferred * 5+years selling to Global Network Service Providers preferred * Bachelor's degree preferred Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. Equinix, Inc. Ashburn VA

Account Manager