PropacPayless (PPPL), a PharMerica Company, is a full-service pharmacy solution providing value beyond medication. PPPL combined with PharMerica offers unmatched long-term pharmacy solutions to senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies.
The combined organization offers unmatched employee development. Exceptional company culture. Seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.
PharMerica in Vancouver is recruiting for an Account Manager to join the Northwest Client Services team!
The Account Manager cultivates and maintains an on-going strategic relationship with their clients across an assigned Book of Business. The Account Manager is responsible for the overall retention of their clients through stewardship of the contract. In addition the Account Manager is required to expand the Pharmerica Products and Solutions across their Book of Business in order to achieve revenue growth.
Deploys PharMerica's advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.
Engages with the C-Suite, Regional or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services.
The Account Manager owns the client issue escalation and resolution process. Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients.
Manages their client base through the companies CRM software. This includes the tracking and management of Activities, Tasks, Contacts, and other material events with clients. It will also document the up selling of Pharmerica Products and Solutions, and how those relate to the overall retention strategy.
On a quarterly or semi-annual basis is responsible for the preparation and participation in a Book of Business Review with Management.
Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Account Manager will also provide educational materials to facilitate compliance with PMC procedures, tools and resources.
Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved.
May attend PharMerica corporate/networking events and conferences.
Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's Degree in business or related field
WA licensed Pharmacy Technician
Pharmacy Technician experience
Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team
Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge
Accelerate your career with PharMerica!