Account Manager

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our video to learn more about TheKey.

Qualification:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Duties and Responsibilities:

• Take ownership of existing accounts, ensuring continuous value creation and engagement through life enrichment activities and comprehensive service oversight.

• Establish feedback loops to communicate service outcomes regularly, fostering deep, lasting relationships.

• Drive the acquisition of new clients while expanding the footprint within current accounts. Utilize your sales acumen to identify opportunities for growth and increased service provision.

• Serve as a representative of TheKey in various community settings, including networking groups and events, to elevate brand awareness and foster new client relationships.

• Work closely with internal teams to ensure client needs are met with the highest satisfaction, maintaining seamless communication and coordination.

• Maintain up-to-date knowledge of TheKey's service offerings, requirements, and obligations to ensure compliance and excellence in service delivery.

• Other duties as assigned

Required Skills, Education, and Certifications:

• Bachelor's Degree in gerontology, health care, social work, or related profession from an accredited university preferred

• Minimum 2 years of sales or account management experience in healthcare, home care, or related fields.

• Exceptional customer service and sales abilities,

• Proficiency in Salesforce, social media, and Google products.

• Deep emotional intelligence with a focus on building and maintaining strong relationships

• Active and current driver's license in good standing

• Multitasker and critical thinker with strong analytical skills

• Exceptional interpersonal and communication skills, including writing, speaking, and active listening

Physical Requirements:

• Ability to travel to referral sources and office locations up to 80% of the time.

• Ability to sit, stand, and walk for prolonged periods of time throughout the workday

• Ability to use standard office equipment

Salary Band DoE: 65k-83k

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Benefits for full time employees

• Medical/Dental/Vision Insurance

• TouchCare VirtualCare

• Life Insurance

• Health Savings Account

• Flexible Spending Account

• 401(k) Matching

• Employee Assistance Program

• PTO Plan for Non-Exempt Employees

• Flexible PTO Plan for Exempt Employees

• Holidays and Floating Holidays

• Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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