Account Manager

The Millennium Group Santa Clara , CA 95051

Posted 5 months ago

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Essential Duties and Responsibilities:

  • Develop North American team within multiple states across time zones effectively - including goal setting, touch bases, performance reviews and hiring.

  • Ensure office services (mail, shipping/receiving, lobby ambassadors, receptionists, facilities personnel and other related office services) are being handled according to expectations and with necessary urgency.

  • Supervise staff ensuring optimization of resources, vendors, and budgets in relation to grouping work, proposals and invoices within staff's approval limits.

  • Ensure supply ordering is being handled according to expectations.

  • Prepare and track Office Services metrics including budget tracking, volumes for all services, SLA compliance, and project tracking oversite.

  • Ensure staff is meeting quality and productivity standards

  • Ensure proper maintenance and usage of all equipment and supplies

  • Ensure production targets onsite are met daily, weekly, and monthly

  • Interface with the client, operations team, and corporate departments as necessary

  • Initiate communication and problem solving with regard to customer concerns.

  • Recommends Service Enhancements & Value add to clients

  • Manage budget and control expenses effectively

  • Oversee workflow, productivity and employees' performance.

  • Manage personnel to maintain operational flexibility to perform and fulfill the tasks requirements in the mail room operations and file room operations at all times.

  • Monitor file/document requests to stay in compliance.

  • Act as the primary records contact which includes providing supervision and direction to personnel.

  • Ensures adherence to all regulatory and contractual requirements.

  • Development of procedures to ensure the highest level of service and accountability.

  • Maintenance of all hard copy files and documents, including permanent, work paper, audit, confirmation, correspondence, and research files.

  • Prepare status reports from the records database for internal customers.

  • Ensure quality assurance initiatives are being observed at all times.

  • Maintain positive customer relations. Respond to and resolve difficulty records management issues. Provide technical advice and assistance to personnel on matters related to sensitive and confidential records

Qualifications:

  • 4-year college degree is preferred; or equivalent experience in related field

  • Domestic travel is up to 30%

  • Requires proven track record of operations leadership and integrity by possessing 5-7 years of related experience in Production, Office Management; extensive management experience.

  • Possesses experience in a team environment by maintaining positive, productive relationships with co-workers, peers, management, and clients

WATCH Where Service Matters:


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Manager

ST Microelectronics

Posted 1 week ago

VIEW JOBS 10/14/2019 12:00:00 AM 2020-01-12T00:00 General information KEY INFORMATION: Location:Americas, United states, Santa Clara Type of contract: Regular Job open date: 21/10/2019 Company department:Sales STMicroelectronics is a leading semiconductor company, a world key player thanks to our 43,200 employees including 8,300 working in R&D. ST's products are found everywhere today. And together with our customers, we are enabling smarter driving, homes, factories, and cities, along with the next generation of mobile and Internet of Things devices. Everywhere microelectronics makes a positive contribution to people lives, ST is there. In 2018, we were ranked by the Randstad Employer Brand Research Award among the 5 most attractive companies in France, for our values of excellence, our integrity and the respect of our employees. POSTING PRESENTATION: * Responsible for all sales activities, including design-ins of complete ST product portfolio, at a global key customer. * Design and execute account strategy to achieve high value design wins to meet or exceed revenue and demand creation goals. * Fully understand customers applications and needs, as well as the market trends, to identify new opportunities for STs portfolio including MEMs, SENSORs, Microcontrollers, Power, and custom ICs. Knowledge on ADAS is a plus. * Clearly articulate (and escalate, as needed) customer needs, along with industry trends to sales management and ST product lines, to ensure design wins of all high value sockets and to drive new offerings at ST. * Manage all issues from design-in to production, being an excellent communicator between the customers and the Company, to ensure smooth production launches of customer programs. This includes managing forecast and supply chain issues. * Build key relationships with senior management and engineering teams both internally and externally to maintain and grow a strong partnership with the customer. PROFILE REQUIRED: * Education Level Required - Bachelor"s Level Degree, Years of Work Experience - 9 to 11, Desired Competencies are - Powerpoint, Excel.The Other skills required are Ability to address a broad product portfolio. Understand customers applications. Experience in ADAS market is a plus. Provide accurate forecast, and resolve supply chain issues. Drive internal resources. * 4 - Bachelor degree * Over 10 years CONTACT & APPLY FORM: Learn more about STMicroelectronics on: www.st.com And ask you questions: * LinkedIn : STMicroelectronics * Facebook : STMicroelectronics ST Microelectronics Santa Clara CA

Account Manager

The Millennium Group