Account Manager

The Millennium Group Santa Clara , CA 95051

Posted 5 months ago

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Essential Duties and Responsibilities:

  • Develop North American team within multiple states across time zones effectively - including goal setting, touch bases, performance reviews and hiring.

  • Ensure office services (mail, shipping/receiving, lobby ambassadors, receptionists, facilities personnel and other related office services) are being handled according to expectations and with necessary urgency.

  • Supervise staff ensuring optimization of resources, vendors, and budgets in relation to grouping work, proposals and invoices within staff's approval limits.

  • Ensure supply ordering is being handled according to expectations.

  • Prepare and track Office Services metrics including budget tracking, volumes for all services, SLA compliance, and project tracking oversite.

  • Ensure staff is meeting quality and productivity standards

  • Ensure proper maintenance and usage of all equipment and supplies

  • Ensure production targets onsite are met daily, weekly, and monthly

  • Interface with the client, operations team, and corporate departments as necessary

  • Initiate communication and problem solving with regard to customer concerns.

  • Recommends Service Enhancements & Value add to clients

  • Manage budget and control expenses effectively

  • Oversee workflow, productivity and employees' performance.

  • Manage personnel to maintain operational flexibility to perform and fulfill the tasks requirements in the mail room operations and file room operations at all times.

  • Monitor file/document requests to stay in compliance.

  • Act as the primary records contact which includes providing supervision and direction to personnel.

  • Ensures adherence to all regulatory and contractual requirements.

  • Development of procedures to ensure the highest level of service and accountability.

  • Maintenance of all hard copy files and documents, including permanent, work paper, audit, confirmation, correspondence, and research files.

  • Prepare status reports from the records database for internal customers.

  • Ensure quality assurance initiatives are being observed at all times.

  • Maintain positive customer relations. Respond to and resolve difficulty records management issues. Provide technical advice and assistance to personnel on matters related to sensitive and confidential records


  • 4-year college degree is preferred; or equivalent experience in related field

  • Domestic travel is up to 30%

  • Requires proven track record of operations leadership and integrity by possessing 5-7 years of related experience in Production, Office Management; extensive management experience.

  • Possesses experience in a team environment by maintaining positive, productive relationships with co-workers, peers, management, and clients

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Account Manager

The Millennium Group