Account Manager, Supply (Emea)

Chartboost Amsterdam , NY 12010

Posted 2 months ago

Who we are:

Chartboost is the leading in-app monetization and programmatic advertising platform. We reach an audience of over 900M unique users every month across more than 300,000 mobile games and work with 90% of the top-grossing iOS and Android game developers, globally. The Chartboost SDK is the highest-integrated independent mobile ad SDK and through Chartboost Exchange, Ad Network, and other services, we empower developers to build businesses, while connecting advertisers to highly engaged audiences.

Europe is home to great game developers. There are literally hundreds of great (indie) developers that sign up to Chartboost every day. You will help us expand our largest developers using our network. You get to play games every day, stay on top of the latest in mobile and gaming and talk to dozens of interesting people and companies every week. Excited? Keep reading!

About the role:

Account management is a critical part of the Chartboost vision. Our goal is to position ourselves as leaders in a fast-paced and innovative industry. This is an opportunity to join our team and drive client relationships and revenue growth. This is a job for someone who is a "do-er." You thrive in a collaborative and energetic environment. In the first month, you will learn about our clients, helping them to troubleshoot on calls and in meetings. Within the first quarter, you will become proactive with each client's needs, helping with new product integrations, improving performance, and increasing the ROI of each developer you talk to. Our goal is to become the go-to business for game developers. We will be asking you to support our clients and ensure we are delivering quality products to help them meet their goals.

What you'll do:

  • Manage multiple large Publisher accounts from EMEA, analyzing data and campaign settings to troubleshoot problems for clients

  • Identify high potential developers who can use some #weheartdevs

  • Analyzing product integration, optimizing product performance and managing technical or business inquiries

  • Besides being the main point of contact for our clients, you will work cross-functionally with our internal teams at Chartboost (Product, BizOps, AdOps, Support) to maximize the impact you have on your clients, and with that, secure Chartboost as the leader in mobile ad tech

  • Be accountable for client satisfaction and leverage our products to drive ROI for our initiatives

  • Understand the client's business goals, anticipate future needs, and help determine ideal solutions

  • Manage the clients' expectations at all levels, attend and direct client meetings, and demonstrate a consultative approach in addressing client needs

  • Liaise with our internal technical teams regarding any highly technical queries, and provide customer support

  • Lead trainings to enable clients to effectively use our products

  • Assist some of our largest clients with campaign creation, optimization assistance, and revenue maximization as needed

  • Visit mobile (gaming) conferences in EMEA and meet clients for business reviews every quarter

Who you are:

  • You have 1+ years of experience working at a high tech, mobile, gaming, or performance marketing company background in Account Management

  • You are very comfortable with Excel. You can create Pivot tables with one hand while juggling 5 balls with the other while standing on 1 foot

  • World-class written and verbal communication skills in English

  • You're resourceful. If you don't know the answer, you won't rest until you find it

  • You know how to turn a customer into a Chartboost promoter. When they're done with you, they'll have tweeted & told all their friends that Chartboost is awesome

  • You're not an engineer, but you're comfortable speaking with technical audiences (you know what API, SDK, and CSS stand for)

  • You love learning, you love helping people, and you want to get people excited to use Chartboost

  • You are a tech-savvy person who learns fast and thinks on your feet

  • You are eager to travel around Europe, evangelize the Chartboost platform, and have frequent video meetings with your partners

  • A strong and proactive planner, collaborator and organizer, a stickler for details and a master of multi-tasking

  • A can-do "make it happen" attitude - you are comfortable making decisions with little supervision or direction

Bonus points:

  • You are a gamer and understand the mechanics of games

  • You've won awards for being awesome in some way at other jobs or during school

  • You have a friendly personality and can make a positive impression on anyone you interact with

  • Experience working in a client services role at a mobile gaming or tech company

  • Fluency in other languages such as Spanish, German or Hebrew

  • If you feel like this is your dream job, please include in your cover letter 2 strategies for how you believe you'll be successful in growing a mid-sized developer into becoming the next King, Wooga, Supercell, or any other successful Mobile Game Developer based in Europe!

What we offer:

  • The opportunity to help build a company with the original team

  • Work in an incredible, centrally located office near Dam Square, easily accessible by public transport and by car

  • Free daily lunch, drinks, snacks and game room

  • 26 days of PTO

More about us:

We are proud of the product we have built and appreciate the impact it has on other people's businesses and lives. We want to be surrounded by people who are always finding opportunities to try something new and grow. We love data and anything that helps drive intelligent decisions and always design with the user in mind. Sounds like a fit? Join us, and be part of the team that will change the future of mobile gaming!

We are an equal opportunity employer - we celebrate diversity and are committed to creating an inclusive environment for all employees and make our hiring decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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Account Manager, Supply (Emea)