Account Manager

Sudden Coffee San Francisco , CA 94118

Posted 3 months ago

About Sudden Coffee

At Sudden Coffee, we believe that a great cup of coffee can transform your day. Our mission is to make world-class coffee accessible and affordable for all. In service of that mission, we partner with the world's best coffee roasters and create the world's first single-origin instant coffees. We pride ourselves on delivering the highest quality products - ones that taste as if they were freshly made at a specialty cafe. This is possible by combining a deep expertise of coffee, engineering, & hospitality.

About the Role

We're looking for a customer-focused Account Manager to join our team. As an Account Manager, you will have a dedicated roster of wholesale accounts - each of which will be a specialty coffee roaster. You'll drive direct impact on our business by helping your roaster throughout their customer lifestyle. This is a high impact position combining equal parts sales, relationship management, and customer satisfaction. The ideal candidate brings a proven record of success in a B2B2C company where they have driven revenue, retention and growth. This person will work best in a dynamic, fast-paced, environment to effectively manage a high volume of accounts.

What will you be doing?

  • Evaluating opportunities to increase sales and retention within a book of business, and drive customer satisfaction

  • Providing insightful technical answers, and recommending creative ways for your accounts to get the most out of Sudden

  • Communicating on a regular basis with both accounts and internal teams to drive customer success and satisfaction

  • Working cross-functionally to develop required analytics tools, commercial support, and process to support win-backs and grow your accounts' succes

  • 2+ years of experience in Account Management or similar role

  • Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users

  • Ability to contribute to building new processes and systems

  • Comfortable giving presentations to groups of any size & audience - from walking your accounts through our process to presenting your results to high-level executives.

  • Analytical skills with proven ability to use Excel to turn data into actionable insights and recommendations for our partners

  • Experience managing forecasts and achieving goals

  • Strong, consistently professional communication skills in person, on the phone, and through email

  • A team player who's able to work in a fast-paced environment with technical and non-technical teams

Bonus (Preferred, but not required)

  • Proven track record of managing multiple concurrent projects with varying complexity levels

  • Previous work in the coffee, food, or other relevant industries

  • B.A. or B.S. Degree

  • Passion for coffee!

  • Medical, Dental, Vision Insurance

  • 401(k)

  • Flexible PTO

  • Free Snacks & Beverages

  • Free lunch served daily

  • Flexible individual education budget

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