Develop and execute a marketing and sales strategy for Stolthaven Houston's tank storage capacity and additional services. Establish collaborative working relations with Stolt-Nielsen's sea-tanker, tank container and rail businesses and help promote these to drive revenue overall. Support a global program of commercial excellence in collaboration with Stolthaven's head office in Rotterdam.
Is the first point of contact for managing the business relationship for a portfolio of customers, including but not limited to: reviewing new product inquiries for new and existing customers, maintaining and updating the CRF (Customer Requirement Form) for existing customers, ensures billing is being correctly captured in the contract pricing, resolving customer disputes, responsible for being the internal communication bridge between the various departments to ensure the customer's needs are being met, preparing presentations for external meetings
Assists the Senior Sales & Marketing Manager in developing and implementing marketing plans for Stolthaven Houston which is complimentary to and in support of the business unit's strategies and objectives. Ensuring the global Customer Centric initiative is being actively implemented.
Ensures Stolthaven Houston's customer contracts are timely and accurately updated and with appropriate approvals in-line with the Authority Matrix, including but not limited to: all escalations are conducted timely and correctly, contracts accurately represent the services we are providing, the most recent contract template is in-place, contract amendments are created timely as and when necessary.
Oversee Stolthaven Houston's sales activities, including annual revenue budgets, financial calculations, reporting of the inquiry / proposals, contract fixtures, contract KPI's and account/receivables.
Work in close conjunction with the Marketing Manager Stolthaven Houston to optimize account management and maximize customer satisfaction for both terminals. Measure customer satisfaction and make recommendations to the General Manager for service improvements.
Maintain liaison with other Stolthaven and Stolt-Nielsen businesses and customer contacts as it relates to sales of integrated logistics, Tanker chartering, Owner's Berth, Rail Services and Tank containers and co-ordination between the various business streams.
College degree in business, marketing, finance or engineering with an MBA is preferred but not required.
A minimum of 5 years of experience in sales/marketing efforts for terminals or related chemical industry with proven skills in management, sales, contract negotiations and understanding of the chemical distribution market.
Excellent verbal and written communication skills and strong analytical skills.
Must be able to travel as required for customer and management meetings.