Account Manager

Sourgum is at the forefront of modernizing the waste and recycling industry. We are dedicated to transforming the traditional approaches to waste management into zero-waste solutions. Our innovative applications simplify waste and recycling management for our customers, while our advanced hardware and software tools enhance the efficiency and sustainability of our partners' hauling operations.

Our team prides itself on being accessible, responsive, honest, and friendly. We maintain these values in all interactions – with our customers, our partners, and among our colleagues. We're committed to creating a cleaner, more sustainable world and are looking for ambitious individuals to join our mission. If you're a proactive go-getter and customer obsessed, become part of our journey to make the world a cleaner place.

Job Description

About Sourgum

Sourgum is at the forefront of modernizing the waste and recycling industry. We are dedicated to transforming the traditional approaches to waste management into zero-waste solutions. Our innovative applications simplify waste and recycling management for our customers, while our advanced hardware and software tools enhance the efficiency and sustainability of our partners' hauling operations.

Our team prides itself on being accessible, responsive, honest, and friendly. We maintain these values in all interactions – with our customers, our partners, and among our colleagues. We're committed to creating a cleaner, more sustainable world and are looking for ambitious individuals to join our mission. If you're a proactive go-getter and customer obsessed, become part of our journey to make the world a cleaner place.

Position Overview

Sourgum is seeking a dynamic and driven individual to join our team as an Account Manager. The ideal candidate will work closely with our Account Executive team to maintain and expand relationships with our clients. This role requires exceptional communication skills, attention to detail, and a proactive approach to customer service.

Your Responsibilities

• Collaborate with Account Executives to draft new contracts and renewals, ensuring accuracy and adherence to company policies.
• Nurture strong relationships with clients, facilitating effective communication between the vendor relations team, account executive, and clients to address account-related inquiries and concerns.
• Monitor service quality and customer satisfaction, addressing any issues promptly and effectively.
• Ensure accounts are up to date and in good standing regarding payment, working closely with the finance department to resolve any discrepancies.
• Assist Account Executives in gathering information from vendors to relay back to clients, facilitating smooth communication and project coordination.
• Provide support to the Account Executive team in various administrative tasks and projects as needed.
• Stay informed about industry trends, regulations, and best practices to better serve clients and contribute to the company's growth.
• Maintain accurate and up-to-date records for every customer you manage.

Requirements

• You must be customer obsessed and tech-enabled.
• Ability to commute into our Jersey City, NJ office.
• Proven experience in account management, customer service, or sales, preferably in a B2B services industry.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
• Excellent organizational abilities, including time management and prioritization skills.
• Proficiency in MS Office Suite and CRM software (e.g., Salesforce or Zendesk Sell) preferred.
• Demonstrated problem-solving skills and the ability to work effectively in a fast-paced environment.
• Commitment to upholding company values of sustainability, integrity, and excellence.
• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Prior experience in the waste & recycling, construction, trucking, or similar industry is a plus.

Benefits

• A competitive compensation package including base salary between $50,000 - $75,000, as well as stock options.
• The opportunity to grow and perform in a fast-paced environment alongside a stellar team.
• Robust medical, dental, vision, and wellness benefits.
• 401(k)