Account Manager

ABOUT SOURCEPASS

We are Sourcepass, an IT consulting company (MSP) that has been providing network support and solutions for our clients since 2001. We create and deliver innovative IT services, cloud computing, and security solutions that match the right technologies to specific industries and business strategies. We strive to provide top quality IT services to our clients so they can focus on the productivity and profitability of their business.

We have been named by Channel Futures as one of the world's 501 most strategic and innovative MSP's for the past 6 years and awarded Top Workplaces in 2020 and 2021 by Newsday! Pretty cool right? We like to think so!

WHY JOIN US?

At Sourcepass we are focused on growing our team members and giving the proper tools for success. We support and highly encourage professional development. We seek to be a cultivating environment for new ideas and suggestions with an opportunity to collaborate with world class team members.

We have an exciting opportunity to join our amazing team of 500+ staff as an Account Manager.

Feel free to check out our website at www.sourcepass.com to learn more about us!

POSITION SUMMARY

As an Account Manager, you will be building and maintaining strong relationships with clients in the public safety, SLED, and US government markets. You will be responsible for understanding client needs, proposing tailored solutions, and ensuring the successful delivery of our client's day-to-day technology needs. This is a hybrid role that requires you to be at our office in Melville, NY a few days per week. After the initial training period, most of your time will be spent in the field with clients. The salary for this position is $75,000 +(negotiable based on experience).

RESPONSIBILITIES

• Client Relationship Management:

• Develop and nurture strong relationships with existing clients in the public safety, SLED, and US government markets.

• Act as the main point of contact for clients, addressing inquiries, concerns, and ensuring overall client satisfaction.

• Regularly communicate with clients to understand their evolving needs and identify opportunities for upselling or cross-selling additional services.

• Account Growth and Retention:

• Collaborate with internal teams to identify growth opportunities within existing client accounts.

• Develop account strategies to maximize revenue and achieve sales targets.

• Work proactively to prevent and address potential issues, ensuring client retention and satisfaction.

• Solution Proposal and Presentation:

• Understand clients' IT and cybersecurity requirements and propose tailored solutions.

• Prepare and deliver solutions to clients, showcasing the value of Sourcepass services.

• Collaborate with technical teams to ensure proposed solutions align with client needs and industry best practices.

• Contract Negotiation and Closing:

• Lead contract negotiations, ensuring terms are favorable for both the client and Sourcepass.

• Work closely with the legal and solutions teams to finalize agreements and contracts.

• Project Coordination:

• Serve as a liaison between clients and internal project teams, ensuring seamless project delivery.

• Monitor project timelines and deliverables to ensure client expectations are met.

DESIRED SKILLSET/EXPERIENCE

• Strong relationship building skills

• Experience with account management, strategic selling, and customer success initiatives

• Experience and a successful track record selling IT related services

• Excellent organizational skills, multitasking, and time-management

• Comfortable delivering proposals and participating in presentations

• Ability to excel in deadline-oriented work environment

• Excellent organizational skills, multitasking, and time-management

• Experience with the government market