Account Manager | SMB

About Ramp

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it's working: over 25,000 businesses on Ramp to save an average 5% and close their books 8x faster.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.

Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies-Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One-as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company's #1 Most Innovative Company in North America, LinkedIn's #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.

About the Role

As an early Account Manager at Ramp, you will set the bar for operational excellence within our Sales organization by developing and executing strategies to expand accounts effectively. We believe strongly in our value proposition of aligning incentives with our customers and you will bring it to life by cultivating strong relationships with C-Level executives and key decision makers. You will have the opportunity to help build Ramp's Account Management organization and define the sales strategy that fuels our growth!

What You'll Do

• Build and nurture strong relationships across a book of SMB customers to understand their goals and deepen usage of the Ramp platform

• Develop deep, multi-threaded relationships with decision makers at your customers

• Drive spend across your book of business by owning retention, expansions, and overall growth across a variety of customers

• Lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases

• Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams

• Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp's product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

What You Need

• Minimum 2 years of account management experience in a B2B organization

• Ability to anticipate customers' needs to identify growth opportunities across various types of accounts

• Excellent verbal and written communication skills, as well as interpersonal skills

• Organizational, project management, and time management skills

• Familiarity with basic sales tools and common metrics

• High adaptability and understanding of change within the evolution of a startup

Nice-to-Haves

• Bachelor's degree from an accredited university

• Experience with financial services sales

• Experience at a high-growth startup

• Expertise in using Salesforce, Outreach, or other productivity tools

Compensation

• The annual salary/OTE range for the target level for this role is $140,250 - $165,000 (60/40 split) + target equity + benefits (including medical, dental, vision, and 401(k)

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you

• Partially covered for your dependents

• One Medical annual membership

• 401k (including employer match on contributions made while employed by Ramp)

• Flexible PTO

• Fertility HRA (up to $5,000 per year)

• WFH stipend to support your home office needs

• Wellness stipend

• Parental Leave

• Relocation support for NY

• Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.