Account Manager

Shogun Boston , MA 02108

Posted 1 week ago

Shogun is on a mission to help brands create the best ecommerce experiences in the world, and in the process, become the world's best remote company.

We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round, are now in hyper-growth. Our teams are fully distributed and global, and with no offices, we are looking for team members who are comfortable with and motivated by the opportunity to work remotely.

We are hiring this role in the United States and Canada and are interested in every qualified candidate who is eligible to work in these regions. However, we are currently unable to sponsor or take over employment visa sponsorship at this time.

What You'll Do

As an Account Manager, youll be responsible for ensuring our customers are successful and satisfied using Shoguns Frontend software. As your customers main point of contact, youll become their trusted Shogun advisor. You will also take a proactive, solutions-based approach and work on their behalf to develop best practices regarding customer onboarding and post-sales support. Finally, youll be responsible for securing contract expansions and renewals, driving Shoguns revenue growth.

  • Build a trusted relationship with our enterprise clients, serving as their primary point of contact at Shogun
  • Onboard our clients and help answer any product and client service-related questions
  • Partner with implementation team to ensure customers have a smooth onboarding experience
  • Monitor key account health metrics for each of our clients, and reach out to foster engagement
  • Manage conversations regarding contract expansions and renewals

Requirements

What You'll Bring

Need to have

  • 3+ years of experience in a Customer Success or Account Management role in a SaaS business
  • Experience working with enterprise-level customers
  • Excellent listening and communication skills, with a passion for building strong relationships

Nice to have

  • Knowledge of ecommerce website technology and ecommmerce platforms
  • Experience developing best practices and proactive customer solutions

What We Offer

  • Competitive salary
  • Benefits (vary by location)
  • A highly skilled and dedicated team that is fun to work with.
  • Remote work We are a fully distributed team that works from anywhere with good internet.

Benefits

Our Values

  • Work in the open: Operate with high integrity and choose what's right over what's easy. Be transparent as a company and with each other.
  • People are People: Treat yourself, colleagues, and customers with dignity, empathy, and respect. Start from a presumption of positive intent.
  • Win and grow together: Strive to be the best, individually, and as a team. Support and encourage each other. Seek opportunities for growth.
Equal Opportunity Statement

Shogun supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Manager

Microsoft Corporation

Posted 2 weeks ago

VIEW JOBS 1/5/2021 12:00:00 AM 2021-04-05T00:00 Microsoft is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions, and the opportunity to engage with some of the brightest minds in the digital industry. Microsoft Advertising is a worldwide Sales, Marketing and Services organization on the cutting edge of the digital advertising industry. We are the engine that powers the buying and selling of digital advertising across all aspects of our digital portfolio including our high-growth search engine, Bing. The Microsoft Advertising Strategic Sales group empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing (SEM) on the Microsoft Bing Ads platform. We are seeking top performing Account Managers with search advertising experience who will build trusted-advisor relationships with an assigned book of business consisting of Microsoft's highly valued Premium Search advertisers. The individual in this role will manage his/her set of advertisers to attain revenue targets through strategic account planning flawless customer management and data-driven solutions. The individual in this role will bring search knowledge, sales experience, customer obsession, a passion for innovation and best-practice sharing, and a proven track record for delivering exceptional results. * The individual in this role is ultimately accountable for premium search advertiser satisfaction, managing a book of business and driving and realizing revenue through data-driven decisions * Strong problem solving and analytical skills to deliver customer-focused solutions * Demonstrated passion for search and technology and its use in driving revenue and customer satisfaction * Flexibility to maintain focus through change and thrive amid ambiguity * Proven ability to multitask & work under pressure and build ongoing relationships * Excellent written and verbal communication and presentation skills * Proven track record of exceptional performance, high productivity, and meeting deadlines * Infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best search sales experiences in the world * Bachelor's degree preferred or Industry equivalent experience * Experience with a focus on Sales/Account Management * 2+ years working in a sales or customer service organization * 2+ years search advertising experience preferred Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work #MicrosoftAdvertising * Develop strategic account and portfolio plans in partnership with account team utilizing data analytics and insights and collaborating with assigned account team * Build intentional agency / advertiser relationships that drive revenue. Conduct proactive meetings to develop trusted advisor status, build loyalty, improve business * Bring competitive and industry insights and media sales experience to flawlessly execute data-driven optimizations * Exceed customer expectations via responsiveness, providing insights, marketplace knowledge, resolving technical issues * Develop collaborative relationship with account team. Drive the growth and development of mutually beneficial working relationships with account team and key partners * Utilize internal relationships to provide seamless account management, a united front to customers and ultimately enable the ability to quickly respond to customer requests or escalations * Lead account conversations with key internal partners to evaluate account performance, develop short- and long-term strategies and discuss/act upon optimization opportunities * Maintain functional knowledge of new features, products and initiatives across the Bing Ads platform and Microsoft ecosystem. Consistently make every effort to increase knowledge of the industry and strengthen business acumen Microsoft Corporation Boston MA

Account Manager

Shogun