Account Manager, Service Sales

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."

Why Join Diasorin?

• Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.

• Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.

Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.

Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job Posting

Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

• Overall management of the existing Service Level Agreements and Warranty business for DiaSorin

• From day to day selling activities, to re-capturing instruments not under service to managing and

maintaining the business processes and revenue expectations for the service product line, the Service Sales Account Manager is an integral part of the Service Sales Team's ability to achieve its annual revenue targets.

• The Service Sales Account Manager will be responsible for managing and expanding the recurring and Time and Material Service revenue for an assigned business segment within the US and Canada

What you will do

• Manage day to day selling activities for the Service Agreement/Warranty product lines including:

• o Creation, submission and follow up of renewal notification for existing service agreement customers

• o Creation, submission and follow up of expiration notification for warranty customers

• o Management of existing renewal process for existing customers

• o Day to day customer communication regarding renewal of agreements

• o Process incoming Service Agreement Purchase orders, in collaboration with Customer Service

• o Process Time and Material orders, in collaboration with Customer Service

• o Update the Service Software real-time for accounts moving on/off a Time and Material status

• Management of the Salesforce.com contract renewal process to ensure:

• o Instrument coverage is correctly identified, paying particular attention to service expiration dates

• o Getting service renewal options/quotes along with pricing in front of customers 30-90 days in advance

• o Order Management and Billing information is accurately entered

• o Revenue recognition occurs appropriately

• o Where applicable, ensure service coverage associated with Reagent Rental instruments is maintained and meets contractual obligations by working with associated Business Teams

• o Collaborate with Order Management and Finance teams, when needed, to ensure accuracy of information in Salesforce and SAP

• o Maintain and track activities within the Salesforce.com platform to ensure metric reporting accuracy

• Ensuring the accuracy of contract information is maintained in databases

• Reading and interpreting current customer contracts for quoting existing prices

• Quoting and creating new services sold separately from the Master Agreement/Contract

• Direct Selling Activities

• o Provide written and verbal communication of service offerings to customer base

• o Creation, submission and follow up of renewal notifications for existing service agreements and expiring warranties

• o Manage and maintain the business processes and revenue expectations for the service product line to achieve annual revenue targets

• Identify opportunities, understanding the purchasers buying cycle, asking for the sale and facilitate the hand- off of qualified leads to field sales representatives.

• Management of pipeline to achieve or exceed revenue targets for service and other revenue goals within the Service team

• Participate in field Sales calls, as needed

• Create new processes for automation and efficiency

• Other duties as assigned

• Participate in the identification and creation of new service offerings to expand the portfolio and annual revenue - i.e. reliability upgrades, customer training, validation services, etc.

• Out of the box thinking/creativity to find new sources of revenue growth

Education Qualifications

• Bachelor's Degree preferred

Experience Qualifications

• 3+ Years Service/Field Sales or Sales Support experience required
• 3+ Years Working experience in a customer facing role required
• 3+ Years Customer Service or related experience required
• 3+ Years Experience working independently in a fast-paced environment with rapidly changing priorities required
• 3+ Years A proven track record for selling similar products in their job history required

Training and Skills

• Experience with an ERP system, SAP, Salesforce.com and Oracle preferred

• Ability to effectively work independently and with minimal supervision

• Ability to handle the pressure of meeting tight deadlines

• Ability to meet and exceed revenue targets

• Highly organized with proven time management and prioritization skills, proven ability to multitask

• Strong problem-solving skills with extreme attention to detail

• Ability to work within cross-functional teams to successfully complete projects/tasks on time

• Ability to communicate effectively and in a timely fashion with Customers.

• Self-starter, enthusiastic, and team-oriented

• Excellent Oral and written communication skills

• Self-confident and strong work ethic

• Proven insides sales track record

Licenses and Certifications

• preferred
• preferred
• preferred
• preferred
• preferred
• preferred
• preferred
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Standard Physical Demands

• Work situations include dealing with people; working alone; making judgments and decisions; and directing, controlling or planning the activity of others

• Frequently

• Work is normally performed in a typical office work environment

• Frequently

• Frequent use of personal computer, copiers, printers, and telephones

• Frequently

Travel Requirements

• 10% Travel may be required at least 10% of the time

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.