The successful account manager is responsible for nurturing and growing existing customers while generating qualified leads to increase overall territory volume. Developing effective pricing, and prospecting strategies based on market intelligence and customer assessment is a key component as is documenting customer interactions in a Customer Relationship Management software. The accomplished account manager sells effectively, and works collaboratively with colleagues at all levels to ensure customer satisfaction.
Service, retain, and sell chemicals/ingredients to both new and existing customer base in assigned territory.
Prospect to generate territory growth via qualified leads, turning prospects into customers.
Maintain customer/prospect relationships via personal visits, email, phone correspondence, and other manners of contact such as professional organizations, social media sites etc.
Consistently meet or exceed established sales and profit goals.
Establish and maintain viable customer prices based on costs, market trends and account specific knowledge.
Document customer interactions in the Customer Relationship Management software.
Collaborate effectively with other departments to ensure account satisfaction.
Monitor marketplace and competition by collecting various product, pricing and usage information.
Report progress, metrics and analyses to management on sales and other activities at regular intervals.
Develop and maintain high level proficiency in navigating and using all company software.
Communicate effectively using all tools of information technology.
Attend and actively participate in all required meetings.
Occasional overnight trips for customer visits (not applicable to all territories) or other business-related travel.
Follow all company Standard Operating Procedures.
Other duties as required or needed by management.
Education & Training
Bachelors degree in natural sciences, in particular, chemistry or related field such as food science, nutrition, agricultural, industrial, or cosmetic science; a business management degree; or equivalent.
Proven, successful track record of 3-4 years outside sales experience.
Strong technical credentials or industry specific knowledge is a plus.
Knowledge & Skills
Ability to work collaboratively, communicate clearly, concisely, and professionally, both verbally and in writing, with colleagues at all levels.
Ability to establish and maintain effective working relationships with both internal and external associates at all levels.
Knowledge, and effective use, of time management.
Aptitude for details and organizationally competent.
Ability to handle multiple tasks effectively and in a timely manner.
Capacity to exercise sound judgment within established guidelines.
High competency level in all forms of computer literacy including, but not limited to, email use, word processing, spreadsheet creation and manipulation, internet navigation, server access, database use etc.
Capacity to learn internal software at levels that ensure successful and quick execution of all job tasks.
Ability to touch type (10-finger typing) a minimum of 40 WPM strongly recommended.
Self-affirming and comfortable in a small, conservative, family operated business.
Extroverted. Assertive. Ambitious.
Proven dependability, punctuality and work ethic.
Takes an active interest in meeting the needs of the business.
Royce Ashland Group, Inc.