Account Manager

Roku New York , NY 10007

Posted 3 months ago

The Role and Responsibilities

The Account Manager role is a strategic partner to Client Services Managers & Sales. This position plays a key role in ensuring campaign success & communicating key campaign learnings to better support our clients. This key team member is integral in helping the business & Operations team to maximize optimization, revenue run & client services. This individual will have a passion for data, process and customer success and will be closely aligned with other client services team members and cross-functional groups. This position requires strong communication skills and strong attention to detail, in a faced paced sales environment. Support advertiser success & learnings with the Roku platform, in partnership with Client Services & Business Operations

As an Account Manager you will work to support the Ad Sales and Client Services teams. Account Managers at Roku are involved in each step of launch, execution & post- sales from client launches to Billing.

  • Serve as the lead day-to-day POC for advertiser/ad agency relationships on campaign management

  • Pro-actively manage renewal and up-sell opportunities for all current clients

  • Partner closely with Ad Ops & other Business Operations Teams on campaign activations & optimizations.

  • Frequent monitoring & reporting campaigns status to key stakeholders including external and internal campaign updates, recaps & useful insights, screen grabs, and video captures.

  • Ensure on time & ease of launch for clients for all product offerings

  • Serve as the liaison between the client, Roku creative services and ad operation teams support Roku Best Practices & Ad Guidelines on design and approach for assets.

  • Provide regularly scheduled communications and campaign updates with clients and internal stakeholders you are responsible for keeping all parties informed and on schedule, a monumental and complex task

  • Be comfortable presenting insights, data & campaign metrics during client meetings and/or QBRs.

  • Develop a keen understanding of how the Roku platform and unique ad products will deliver brand value in support of the clients advertising goals.

  • Support Roku billing efforts for our clients from invoice to payout

Experience/Qualifications

  • 3-5 years experience in account management/client services at an ad tech company or media planning at an agency

  • Experience in display and video advertising with a premium publisher or agency

  • Experience in Programmatic video executions and workflows.

  • Reporting intelligence with Salesforce, Excel, PowerPoint & Tableau

  • Strong desire for collaboration, creative brainstorms and proactive client engagement

  • Familiar with commercial digital ad serving tools for video and display

  • Analytical, project management, deadline-drive, and process-oriented personality

  • Self starter, comfortable working in fast-paced, growing environment

  • Bachelors degree or equivalent

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