The Role and Responsibilities
The Account Manager role is a strategic partner to Client Services Managers & Sales. This position plays a key role in ensuring campaign success & communicating key campaign learnings to better support our clients. This key team member is integral in helping the business & Operations team to maximize optimization, revenue run & client services. This individual will have a passion for data, process and customer success and will be closely aligned with other client services team members and cross-functional groups. This position requires strong communication skills and strong attention to detail, in a faced paced sales environment. Support advertiser success & learnings with the Roku platform, in partnership with Client Services & Business Operations
As an Account Manager you will work to support the Ad Sales and Client Services teams. Account Managers at Roku are involved in each step of launch, execution & post- sales from client launches to Billing.
Serve as the lead day-to-day POC for advertiser/ad agency relationships on campaign management
Pro-actively manage renewal and up-sell opportunities for all current clients
Partner closely with Ad Ops & other Business Operations Teams on campaign activations & optimizations.
Frequent monitoring & reporting campaigns status to key stakeholders including external and internal campaign updates, recaps & useful insights, screen grabs, and video captures.
Ensure on time & ease of launch for clients for all product offerings
Serve as the liaison between the client, Roku creative services and ad operation teams support Roku Best Practices & Ad Guidelines on design and approach for assets.
Provide regularly scheduled communications and campaign updates with clients and internal stakeholders you are responsible for keeping all parties informed and on schedule, a monumental and complex task
Be comfortable presenting insights, data & campaign metrics during client meetings and/or QBRs.
Develop a keen understanding of how the Roku platform and unique ad products will deliver brand value in support of the clients advertising goals.
Support Roku billing efforts for our clients from invoice to payout
3-5 years experience in account management/client services at an ad tech company or media planning at an agency
Experience in display and video advertising with a premium publisher or agency
Experience in Programmatic video executions and workflows.
Reporting intelligence with Salesforce, Excel, PowerPoint & Tableau
Strong desire for collaboration, creative brainstorms and proactive client engagement
Familiar with commercial digital ad serving tools for video and display
Analytical, project management, deadline-drive, and process-oriented personality
Self starter, comfortable working in fast-paced, growing environment
Bachelors degree or equivalent