Account Manager

Realpage Lombard , IL 60148

Posted 2 weeks ago

FINANCIAL ACCOUNT MANAGER

The FAM role is critical to the financial health and success of our team and our clients. The ideal candidate will enjoy working with clients at all levels from property managers and accounting team members to corporate level contacts to ensure our clients' holistic financial health. The candidate will also work closely with internal teams to develop strategies based on client's needs to ensure our client's long term success and partnership with RealPage .

Understanding required of general accounting and finance areas: AP/AR, accruals, check processing, account reconciliation, budgeting/forecasting, credit card and ACH management and reconciliation, funding requests and failed financial transactions.

Candidate must have very strong time management and organizational skills as well as excellent verbal and written communication skills to clearly articulate financial needs, gaps and action items to clients to ensure timely response and resolution to client needs and inquiries.


Job Responsibilities and Experience

Requirements:
  • Conduct client and property implementation analysis and track to completion to reduce number of validations and disconnections

  • Complete new client transition process to reduce time required to successfully redirect accounts and number of ongoing open redirections

  • Monitor client Invoice Processing health and recommend improvement opportunities to ensure long term success

  • Act as client advocate to internal teams and ensure appropriate responsiveness to client questions and concerns

  • Manage client research requests, projects or long term initiatives needed to support client base by understanding all systems needed for research, coordinating internal resources needed for support or action and providing ongoing client and RealPage updates as dictated by the requests to ensure client expectations are met

Support client financial needs through understanding and supporting:

  • Accounting period maintenance in our system for clients

  • Client GLs database and bank account information tracking

  • Cleared and outstanding check research

  • Funding request processing log maintenance and communicate information to relevant RealPage employees

  • Invoice deletion process from batches clients will not pay

Skills and Educational

Requirements:
  • Bachelor's Degree. Business, Finance or Accounting preferred or equivalent experience

  • 2-3 years or more in Accounting or Finance support role or related experience

  • Client interaction experience required

  • Solution based attitude, drive for client resolution and satisfaction

  • Strong verbal and written communication skills

  • Ability to manage multiple projects and clients at the same time, multi-tasking with highest level of urgency and response

  • Up to 10% of travel to attend client meetings as needed

Work Hours:

  • Regular office hours are to be maintained. The corporate office is open from 8:00 a.m. - 5:00 p.m. CST. However, it is expected that the candidate work the hours necessary to ensure the client expectations for response are consistently met and departmental tasks are completed according to client requests and established deadlines

#LI-AS1

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VIEW JOBS 4/6/2019 12:00:00 AM 2019-07-05T00:00 FINANCIAL ACCOUNT MANAGER The FAM role is critical to the financial health and success of our team and our clients. The ideal candidate will enjoy working with clients at all levels from property managers and accounting team members to corporate level contacts to ensure our clients' holistic financial health. The candidate will also work closely with internal teams to develop strategies based on client's needs to ensure our client's long term success and partnership with RealPage . Understanding required of general accounting and finance areas: AP/AR, accruals, check processing, account reconciliation, budgeting/forecasting, credit card and ACH management and reconciliation, funding requests and failed financial transactions. Candidate must have very strong time management and organizational skills as well as excellent verbal and written communication skills to clearly articulate financial needs, gaps and action items to clients to ensure timely response and resolution to client needs and inquiries. Job Responsibilities and Experience Requirements: * Conduct client and property implementation analysis and track to completion to reduce number of validations and disconnections * Complete new client transition process to reduce time required to successfully redirect accounts and number of ongoing open redirections * Monitor client Invoice Processing health and recommend improvement opportunities to ensure long term success * Act as client advocate to internal teams and ensure appropriate responsiveness to client questions and concerns * Manage client research requests, projects or long term initiatives needed to support client base by understanding all systems needed for research, coordinating internal resources needed for support or action and providing ongoing client and RealPage updates as dictated by the requests to ensure client expectations are met Support client financial needs through understanding and supporting: * Accounting period maintenance in our system for clients * Client GLs database and bank account information tracking * Cleared and outstanding check research * Funding request processing log maintenance and communicate information to relevant RealPage employees * Invoice deletion process from batches clients will not pay Skills and Educational Requirements: * Bachelor's Degree. Business, Finance or Accounting preferred or equivalent experience * 2-3 years or more in Accounting or Finance support role or related experience * Client interaction experience required * Solution based attitude, drive for client resolution and satisfaction * Strong verbal and written communication skills * Ability to manage multiple projects and clients at the same time, multi-tasking with highest level of urgency and response * Up to 10% of travel to attend client meetings as needed Work Hours: * Regular office hours are to be maintained. The corporate office is open from 8:00 a.m. - 5:00 p.m. CST. However, it is expected that the candidate work the hours necessary to ensure the client expectations for response are consistently met and departmental tasks are completed according to client requests and established deadlines #LI-AS1 Apply On-line Send This Job to a Friend Careers Connect With Us RealPage Careers Networks * LinkedIn * Twitter * Facebook * Browse Open Jobs * Search Open Jobs * Edit Your Profile * View Applications RealWorld User Groups Webinars Company * About Us * App Partner Program * Careers * Where We'll Be * Investor Relations * Press Room Services * Professional Services * Support for Vendors * Resident Technology Services * Technology as a Service * Training Contact * 1.877.325.7243 * Media Relations * Client Portal * Level One Login * Consumer Support Contact Sales Become an Insider Join our community * * * * * © RealPage, Inc. 1-877-325-7243 • All trademarks are the properties of their respective owners. Privacy Policy • Privacy Shield • DMCA Notice Realpage Lombard IL

Account Manager

Realpage