Account Manager

The Account Manager is responsible for partnering with our clients to strategize the right business offerings for both new and existing programs. This role will oversee projects from conception through handoff to production facility.

KEY RESPONSIBILITIES

• Build relationships to understand customer's business model and specifications; partnering to win, renew, and/or expand existing business.

• Provide pricing and schedules as requested by the client, assist with budgeting and forecasting needs.

• Translate customer specifications through creative solutions byway of collaboration with subject matter experts at Quad/Graphics, Inc.

• Test creative solutions to ensure they work within the platform.

• Lead business team meetings with key stakeholders/executives to obtain buy-in when needed.

• Serve as a client liaison both internally and externally as business needs change and processes adjust to support those needs.

• Collaborate with Marketing and Sales in the development of customer presentations, reports and communications

• Coordinate with internal business partners to create streamline and efficient process flows

• All other duties as assigned

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: High School Diploma or GED. Bachelor's degree preferred.

Experience: 5 years' experience in print related customer service, account management, or inside sales preferred

Knowledge, Skills & Abilities:

• Ability to work independently, multi-task, and maintain organization in a quick turn, fast paced environment.

• Ability to successfully analyze problems, draw valid conclusions and make recommendations

• Excellent verbal and written communication skills

• Proficient in Salesforce and Microsoft Office Excel

• Print industry and process knowledge