Account Manager

The Account Manager is responsible for partnering with our customer to strategize the right business offerings for both new and existing programs. This role will oversee a project from conception through handoff to the production facility. The Account Manager will foster a strong customer relationship to understand the customer's need and translate to the best solution. This position will warrant travel and/or relocation based on client location and business need.

This position is on-site in office at our West Allis, WI location and will also warrant travel 1 to 2 times per month to our Denton, TX client location dependent upon business need.

KEY RESPONSIBILITIES

• Build relationships to understand customer's business model and specifications; partnering to win, renew and/or expand existing business

• Host project kick-off meetings with internal and external partners

• Create graphic production order forms and store distribution lists

• Maintain store profile database and master graphic guidelines

• Own new store opening signage including testing new options, creating shipment lists and tracking key milestones

• Coordinate needs of multiple external business partners to successfully execute streamlined campaigns and projects

• Collaborate with client and internal business partners to create efficient process flows

• All other duties as assigned

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: High School Diploma or GED. Bachelor's degree preferred.

Experience: 5 years' experience in print related customer service, account management, or inside sales preferred

Knowledge, Skills & Abilities:

• Proficient Microsoft Office Excel

• Print Industry and Process Knowledge preferred

• Ability to work independently, multi-task and maintain organization in a quick, fast-paced environment

• Excellent verbal and written communication skills