Account Manager, Primary Servicing

Groundfloor Atlanta , GA 30308

Posted 3 weeks ago

GROUNDFLOOR is seeking an Account Manager to join our fast-growing Asset Management team. The Account Manager will be vital for ensuring positive customer experiences for our borrowers. The successful candidate will possess superior verbal and written communication skills, the ability to manage his or her time wisely, and excellent attention to detail. This position is ideal for an individual with previous account management experience and is interested in working in real estate or finance in a fast-paced, wealthtech start-up environment.

Requirements

This job might be for you if :

  • Youre a problem solver who likes to think on your feet and enjoys a challenge.
  • You thrive in a fast-paced environment where constant change is the norm.
  • You go above and beyond because you want to, not because you have to.
  • You consider yourself a people-person, because you love helping and connecting with people.
  • You believe the details are important and actively listen for them.
  • You are authentic, accountable, and persistent.
  • You are humble enough to ask questions and have a drive towards learning new things.
  • You have a sense of humor and a good attitude while maintaining a good work ethic.

Your experience + a few nice to haves:

  • Bachelors Degree with up to 3 years of work experience, preferably in Account Management
  • Basic proficiency of the Microsoft Office Suite, including Excel and Powerpoint
  • Excellent written and verbal communication skills.
  • Time management and organizational skills are commensurate with the ability to keep track of tight deadlines, due dates, and the ability to update team members regarding the status of various projects within a short time frame.
  • Ability to adapt to change in the work environment as is common in a startup environment.
  • Professional demeanor when dealing with colleagues and customers, with an emphasis on responsiveness to requests for information.

A Day In The Life:

  • Onboarding and servicing new borrowers with best-in-class customer service
  • Fielding calls from borrowers to provide basic support and guidance related to frequently asked
  • questions (e.g. how to request a draw, how to request a payoff, what to expect during the
  • inspection process).
  • Tracking various loan timelines, including repayment dates, upcoming maturity dates, and
  • construction schedules and investor update due dates.
  • Tracking property level expenses and payments.
  • Tracking borrowers compliance with Groundfloors lending requirements (e.g. insurance, taxes).
  • Assigning and tracking servicing activities (e.g. loan draw requests, inspections, payoffs) on
  • behalf of customers
  • Preparing preliminary drafts of various Asset Management documents.

Benefits

We value our employees time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental, and vision benefits, potential equity for strong candidates, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

GROUNDFLOOR is an equal opportunity employer and all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

About GROUNDFLOOR

Since its launch in 2013, participants in GROUNDFLOORs real estate loans have earned annualized returns averaging 10 to 12 percent in a 6 to 12-month timeframe. No prior real estate knowledge is needed, and the $10 minimum is intentionally a low barrier to entry to give everyone the ability to build wealth in real estate. To date, GROUNDFLOOR remains the only platform offering direct participation in individual real estate investments to all on a broad scale, regardless of income or net worth.

The company is headquartered in Atlanta and has raised more than $26.8 million in capital from a variety of sources, including venture capital and online public equity offerings. As of its most recent round of financing, the company has over 5,000 shareholders and is 26 percent customer-owned.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Asst Representative II Admin Servicing

Carmax, Inc.

Posted 1 week ago

VIEW JOBS 8/4/2022 12:00:00 AM 2022-11-02T00:00 <p>9002 - Carmax Auto Finance</p><ul><li>225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144</li></ul><p>CarMax, the way your career should be!</p><p>Deliver a world-class customer service experience</p><p>Each year, CarMax Auto Finance helps more than 200,000 customers with their vehicle financing. We strive for a simple and seamless experience by offering fast, on-site financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of your vehicle is just the beginning and we're committed to being there for you throughout every step and milestone of your vehicle ownership.</p><p>What you will do</p><ul><li>Essential Responsibilities</li></ul><ul><li><p>Receive, review, and process requests from customers regarding their accounts</p></li><li><p>Annotate customer accounts accurately and efficiently within company systems; use said systems to perform research</p></li><li><p>Work to resolve customer questions/concerns via inbound and outbound phone calls, emails, and other forms of communication; apply a sense of urgency and diligence when following up with other departments, external vendors, and third parties on issues as needed</p></li><li><p>Perform all of the above timely and accurately in compliance with federal, state, and company guidelines</p></li></ul><p>Imagine the company as a well-oiled machine, then make it so</p><p>At CarMax, we aim to set the standard when it comes to the car buying and selling process. At CarMax Auto Finance, we are committed to providing the same level of service when it comes to the behind-the-scenes tasks with your auto loan. As a Representative II, you have a keen sense of balancing the needs of the customer, the business, and external parties. You thrive in a fast-paced environment where you are trusted to identify root causes and bring issues to closure. You embrace challenges, using a combination of instinct and logic to evaluate processes, initiate changes, and find win-win solutions for all.</p><p>Qualifications and requirements</p><ul><li><p>High school diploma or GED; 6 months related administrative experience (preferred)</p></li><li><p>Ability to prioritize work and multi-task to meet multiple deadlines</p></li><li><p>Demonstrated problem solving and decision-making ability</p></li><li><p>Strong attention to detail</p></li><li><p>Basic computer, math, and communication skills</p></li></ul><p>About CarMax</p><p>CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.</p><p>Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.</p><p>CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.</p><p>Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.</p><br> Carmax, Inc. Atlanta GA

Account Manager, Primary Servicing

Groundfloor