Denver Broncos Denver , CO 80208
Posted 3 weeks ago
Stadium Management Company and its staff are dedicated to being champions in all that we do - whether on the field, in the community, or at the workplace. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent Empower Field at Mile High. Located at an elevation of 5,280 feet above sea level, Empower Field at Mile High has a long-standing reputation as one of the most challenging and difficult environments for visiting team to play in any stadium in the NFL. The stadium's state-of-the-art design, natural grass field, and extensive media and broadcast facilities accommodate the needs of world-class events and provide its guests with an enjoyable and memorable experience.
JOB SUMMARY: The primary responsibility of the Account Manager, Premium Services is to oversee the ideation, implementation, and activation of assigned premium seating accounts, strengthening relationships in the process by providing excellent customer service. The goal shall be to maximize the return on investment for each account while also supporting team profitability and marketing goals. Working closely with all members of the premium sales and service team, this position will also play an active event execution role in various initiatives to further new business development and renewal efforts of the entire partnership sales and premium seating teams.
DUTIES AND RESPONSIBILITIES
Strengthen and grow relationships with premium clientele by:
Developing and providing world-class customer service programs to premium clients
Implementing an ongoing best-in-class service program and processes
Implementing ongoing touchpoint cadence focused on in-person interactions with premium clients
Maintaining accurate and thorough notes and records within internal systems including Dynamics 365 and Archtics
Assisting with premium account holder requests and event service for Broncos and non-Broncos events
Successfully execute premium hospitality campaigns by:
Ideating and executing premium events calendar and engagement program
Proactively engaging and selling premium products to existing clients with expiring contracts
Actively participating in new business campaigns by proactively selling new premium products
Actively participating in and supporting cross department initiatives including communication, events, added value opportunities, gifting, etc.
Identifying revenue growth opportunities for assigned premium account base and new prospects
Ensure best-in-class execution and coordination across departments by:
Ensuring all premium products are thoroughly prepared for stadium events including Broncos and non-Broncos events
Working closely with other departments within organization on premium related programs including marketing, game day entertainment, finance, community development, public relations, stadium operations, ticket sales and operations, football operations, etc.
Retaining, organizing and maintaining current and historical agreements and contractual documents for assigned client base
Coordinating billing, invoicing, and reconciliation for assigned premium accounts
Distribution of tickets, parking, etc. assigned premium accounts.
Contribute to department and organizational initiatives by:
MINIMUM REQUIREMENTS
Updated Resume
Cover Letter
Bachelor's Degree
3+ years ticket sales or service experience within the sports, entertainment, or hospitality industry.
Ability to work all Denver Broncos games, stadium events, nights and weekends, plus other initiatives, and events as designated
PREFERRED SKILLS AND ABILITY
Proven track record of generating revenue through client renewals or new sales
Proficient utilizing ticketing software, Microsoft Office, and customer relationship management
Effectively manage communication with account base and maintain positive engagement through outreach cadence
Excellent oral and written communication skills
High level of emotional intelligence and self-awareness
Positive attitude and strong work ethic
Passionate about hospitality and service
Process-driven mindset and attention to detail
In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary for this Colorado position is $70,000- $75,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.
Stadium Management Company offers a robust suite of benefits for our Staff including: Paid Time Off, 401(K) matching program, Paid Holidays, affordable Health, Dental & Vision coverage, Basic Life and AD&D Insurance, Voluntary Life and AD&D, Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Tuition Reimbursement and an Employee Assistance Program.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
Stadium Management Company is an equal opportunity employer and does not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age 40 and over, disability, genetic information, or any other status protected by applicable law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Other details
Pay Type Salary
Min Hiring Rate $70,000.00
Max Hiring Rate $75,000.00
Required Education Bachelor's Degree
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Denver Broncos