Account Manager Seattle, WA (Full Time / Hybrid)Why clients choose Pivotal Consulting: We are a technology management consulting firm helping Fortune 500 companies improve their performance we specialize in making People, Process, and Technology work together! Our clients count on us to deliver excellence and seek our guidance on business and technology strategy, technology modernization, and cloud transformation initiatives. Simply put, by listening to our clients closely and focusing on delivering quality, we bring them peace of mind. After guiding and helping numerous clients from global enterprises to mid-market firms to non-profit organizations all of them repeat customers we are starting 2022 with breakthrough growth!The impact you will have: As a relationship driven and customer focused professional, you will help us continue providing our clients with the quality of work that they have come to know us by. About the role: An Account Manager is responsible for expanding business opportunities within assigned accounts identify, develop, close, and successfully manage client opportunities across all Pivotal business lines. This position reports to the Director, Business Development. What you will do:
Lead efforts in building the overall client relationship in existing accounts including relevant pre-sales activities, building senior management client relationships, qualifying leads/opportunities, understanding requirements, delivering presentations and proposals, and closing new or follow-on business.
Serve as a main point of contact for clients and consultants within assigned accounts.
Work with Pivotal leadership and Director, Business Development to develop and implement pricing strategies.
Execute sales strategy in conjunction with Director, Business Development and Pivotals leadership team; specific responsibilities to be outlined by leadership as part of the overall account plan.
Become a trusted advisor and strategic account management/business development point of contact with clients.
Identify and convert client business goals and objectives into project wins.
Develop and maintain positive relationships with key client/partner/stakeholders to ensure effective communication channels exist and client/partner satisfaction is achieved.
Become an expert in the clients business and knowledgeable in key client initiatives.
Foster Pivotals consultant community at account site through meetings, lunches, and events.
Articulate Pivotals value proposition to clients and consultants.
What makes you a good fit:
Minimum 5 years of experience and demonstrated skills in account management, business development, sales cycle, delivery, and negotiation.
Experience selling deal sizes from $10,000 to $1MM and managing the business development process from pre- to post-sales.
Proven track record of client satisfaction and delivery.
Solid track record of identifying, winning, and developing enterprise accounts.
Must be able to define and manage sales strategies and campaigns to differentiate our offerings from competitors.
Excellent understanding of related client accounts industry and key business drivers.
Entrepreneurial spirit and demonstrated drive to grow and consistently improve company sales.
Extensive problem solving and decision-making skills.
Must be able to communicate effectively and tactfully with all levels of clients and organizations.
Why our employees love working at Pivotal: We believe our strength comes from our differences, and as a Certified Minority-Owned Business (MBE) and a majority women-led firm, we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both daily. From providing our employees the time to pursue company-sponsored certifications, to supporting and partnering with multiple non-profit organizations brought forth by our employees (such as Food Lifeline, United Way, and the Seattle Humane Society), we are proud to support both our fellow Pivotalites and the causes close to their hearts. As we grow, we are anchored and driven byour Four Core Values:
Be Engaged We are present, committed, and accountable to our clients and to each other
Consistently Deliver We are dedicated and reliable by consistently delivering excellence
Always Better We continuously evolve, inspired to drive beyond the everyday norm
Do Happy Be passionate and bring fun and creativity into everything you do
Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Pivotal Consulting are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation.
VIEW JOBS12/7/2022 12:00:00 AM2023-03-07T00:00<p><strong>About Curie</strong></p><p>Virtual showrooms save lives and the environment. We believe the Metaverse is a more sustainable way to support e-commerce, and we're looking for smart, driven people to help us populate the Metaverse.</p><p>Curie is a Seattle-based startup focused on supplying the growing need for 3D, from retail to online experiences, by creating AI-powered tools at the forefront of technology to generate 3D assets.</p><p>Work in a remote-work environment with room for autonomy and self-direction. You are self-motivated, work at the forefront of AI-powered tools, and have a passion for high-quality experiences of the future. </p><p><strong>Description</strong></p><p>We are looking for an account manager who has a lot of energy and can see opportunities and turn them into long-term relationships. Using their knowledge of products and industry trends, an account manager will be able to communicate directly with clients and prospects, understand their unique needs, and recommend products or services that will help them get the most value. The account manager may also help with sales strategies and setting quotas. You should be able to adapt to different situations and work well with computers and people. You’ll be directly responsible for the preservation and expansion of our customer base.</p><p>The account manager will act as the communication connection between a client and a business. The role will work with Curie to identify new ways to create and manage positive relationships with clients. The candidate may handle all aspects of a customer’s experience with the company, such as through contract negotiations with new clients, market research in different industries, and new business opportunities for existing clients.</p><p><strong>Responsibilities</strong></p><ul><li>Manage the sales cycle from finding a client to securing a deal</li><li>Following up with prospects several times throughout the sales cycle to ensure needs are being met</li><li>Presenting and demonstrating the value of products and services to prospective buyers.</li><li>Forecast and monitor account metrics for each client</li><li>Collaborate with other team members to meet client needs and create new opportunities</li><li>Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation</li></ul><p><strong>Requirements</strong></p><ul><li>Comprehensive and current knowledge of company offerings and industry trends (Metaverse, NFTs, 3D Assets, E-commerce, etc.)</li><li>Extensive experience working in a startup environment</li><li>The drive and energy to manage multiple accounts while looking for new opportunities</li><li>Ability to understand client needs and handle the negotiation process</li><li>Customer service experience to handle clients and customers from different industries and backgrounds</li><li>Excellent communication/presentation skills and ability to build relationships</li></ul>CurieSeattleWA
VIEW JOBS12/4/2022 12:00:00 AM2023-03-04T00:00<p>Job Description:</p><p>SUMMARY:</p><p>When you're a part of the Client Services team, as the Account Manager you'll get exposed to a variety of different brands such as retail, beauty and luxury goods and network with publishers to solidify relationships on behalf of your clients. You will manage the day-to-day execution of their marketing programs and design the overall strategy for growing account revenue. You will leverage your smarts, your client's brands and Rakuten Advertising's network to drive results.</p><p>KEY RESPONSIBILITIES</p><ul><li><p>Oversee all program implementation by developing and tracking client project plans.</p></li><li><p>Interact with clients daily via phone and email for tactical requests.</p></li><li><p>Set, meet and exceed aggressive revenue goals for your clients.</p></li><li><p>Provide strategic advice to increase each client's ROI.</p></li><li><p>Develop, maintain and extend relationships with your portfolio of clients.</p></li><li><p>Organize all activities with the Client Services team and other cross-functional teams at Rakuten</p></li></ul><p>Advertising, (Technology, Marketing, Sales, etc.).</p><ul><li>Serve as the guru for Rakuten Advertising's proprietary software and support your clients to make</li></ul><p>sure they know the tools and resources available to them.</p><p>MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)</p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li><p>Demonstrated success in measuring results.</p></li><li><p>Proof that you can set and surpass KPI targets.</p></li><li><p>Analytical and strategic marketing skills.</p></li><li><p>The ability to prioritize and strategize based on company's goals</p></li><li><p>A desire to think creatively, solve problems and use professional judgment.</p></li><li><p>Tech savvy; comfortable using Excel and PowerPoint for client-facing reports, analysis and</p></li></ul><p>presentations.</p><ul><li>Exemplary written and oral presentation and a talent for presenting.</li></ul><p>QUALIFICATION REQUIREMENTS</p><ul><li><p>A Bachelor's Degree.</p></li><li><p>3+ years of online marketing/direct marketing experience with a focus on client service, (it's a plus</p></li></ul><p>if you have knowledge/familiarity with Affiliate Marketing).</p><br>SliceSeattleWA
VIEW JOBS11/30/2022 12:00:00 AM2023-02-28T00:00<p>Overview</p><p>The Account Manager (AM) is the business owner of a book of new and existing Ruby customers and leads the strategic relationship with each assigned account. The AM is responsible for ongoing relationship management, monthly renewals and solution up-sells/cross-sells, focusing on retention and expansion. You will execute a high-touch customer journey process across multiple verticals, leveraging data to drive retention improvement initiatives to build predictable retention and cross-sell models that support Ruby's market position as the leading virtual receptionist and chat services solution provider.</p><p>The Account Manager will have a passion for working with SMB customers to understand their business needs and how Ruby can deliver value in support of our growth and retention goals. This role consistent of a cadence of outreach to proactively manage our fastest growing customer base (high-volume plans) and ensure that we are equipped to service and support their needs. Supporting the company's most strategic customer relationships, the AM will work hand-in-hand with all customer-facing teams across the organization, including Sales, Onboarding, Customer Support, Customer Success and our Customer Marketing Teams.</p><p>This position will report to the Director of Account Management and is open to U.S.-based remote candidates (state-dependent) as well as in-office candidates in the Portland, OR metro area.</p><p>What You'll Be Accountable For</p><ul><li><p>Own a portfolio of Ruby's largest customers, ensuring their success, connection to Ruby's value, and trust in our products and services, with a laser focus on retention and long-term customer growth.</p></li><li><p>Meet or exceed Monthly Recurring Revenue retention targets and specific activity targets (e.g. proactive calls, NPS, connections, follow-ups) while meeting CS department standards for response times and SLAs.</p></li><li><p>Anticipate and secure renewal of all current customer contracts.</p></li><li><p>Execute on steps in cadence aligned to the high-touch customer journey that is designed based on tenure of account to Ruby.</p></li><li><p>Resolve complex problems for customers and proactively identify opportunities to deepen customer relationships and exceed expectations.</p></li><li><p>Partner with Sales and Onboarding Team to ensure successful customer transition and a wildly successful first 90 days with Ruby.</p></li><li><p>Organize, prepare, and conduct regular business reviews with customers to ensure alignment and expectations, demonstrate and reinforce the value of the customer's investment.</p></li><li><p>Maintain a high-level of customer satisfaction as evidenced by NPS, word-of-mouth referrals and case studies.</p></li><li><p>Collaborate with members of the marketing, customer success and support, sales, technology, finance, and data science teams to identify areas for improvement.</p></li></ul><p>Your Work DNA</p><ul><li><p>You have a strong understanding and appreciation of the big picture, with the ability to articulate and rally behind Ruby's business goals, our customers' goals, and the work you do that impacts them.</p></li><li><p>You seek to understand the why behind the ask and then use data to inform next-best actions.</p></li><li><p>You possess an internal competitiveness and natural curiosity to constantly strive for improved results.</p></li><li><p>You love the fast-paced environment of a growth-stage company, and possess a scrappy, hands-on, roll-up-your-sleeves approach.</p></li><li><p>You understand the needs and purchase behavior of small businesses, and the value of the human connection in business success.</p></li><li><p>You keep an eye out for opportunities to pitch in and extend your time and efforts when it can help the greater good. You are known for being collaborative, easy to work with, and dedicated to moving company initiatives forward as a team.</p></li><li><p>Escalations and tough conversations don't phase you - you relish the challenge of finding new solutions and turning situations around with your listening, empathy, and excellent judgment.</p></li></ul><p>Your Background</p><ul><li><p>Minimum 3+ years of relevant B2B technology customer success and/or account management experience; SaaS to SMB experience preferred.</p></li><li><p>Must have a strong analytical and quantitative skill set combined with a strength to analyze data, interpret, and translate results to produce actionable changes.</p></li><li><p>Demonstrated ability to consistently meet or exceed individual and departmental goals, and performance metrics expectations in current role.</p></li><li><p>The strength (and flexibility) to remain calm and focused in a fast-paced work environment and to demonstrate thoughtful leadership in assessing problems/opportunities and recommending solutions.</p></li><li><p>Familiarity with CRM databases required, Salesforce preferred.</p></li><li><p>Highly efficient team player, with the ability to also work independently in an ever evolving, fluid environment.</p></li><li><p>Bachelor's degree in business, or related field or equivalent work experience in lieu of a degree.</p></li></ul><p>About Ruby</p><p>Ruby is a U.S.-based live virtual receptionist company that creates meaningful and timely connections between our customers and their clients using our award-winning technology with our best-in-class services team. Trusted by more than 14,000 small businesses, Ruby delivers personalized customer experience solutions 24x7, 365 days a year giving critical time back in the day to our small business owners so they can freely pursue their purpose, cultivating diverse and thriving local economies.</p><p>Founded in 2003, Ruby has earned national and global recognition with honors such as a 2022 Gold Stevie awards for CEO of the Year and Customer Service Employer of the Year, designation from Fortune magazine as a Best Small Company to Work For in the U.S., inclusion in the Inc. Best Workplaces, repeat Great Places to Work rankings and 14 consecutive years as one of Portland's Fastest Growing Businesses. Ruby has over 700 U.S based employees. To learn more, visit ruby.com.</p><p>Work Environment</p><p>Candidates near downtown Portland, OR, have the option to work from our beautiful open-concept office. Ruby requires employees who work in the office (full-time or hybrid) to be fully vaccinated against COVID-19 and up to date on their bivalent booster. If an in-office environment isn't for you or the distance is prohibitive, working from home is also an option for most positions, unless otherwise stated in the job ad.</p><p>The position requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person or virtually, by phone and computer.</p><p>Ruby is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!</p><p>Ruby participates in e-Verify; however, we adhere to state or federal laws & regulations regarding non-participation where applicable. Feel free to ask us about this if you have questions.</p><p>Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of work visas at this time.</p><br>Ruby ReceptionistsSeattleWA
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