Account Manager

Description:

The Paymentus Account Management Team is responsible for the retention, relationship expansion, revenue growth, reference-ability and overall satisfaction of existing Paymentus clients, through proactive communication, situational analysis, client education and information sharing, strategic planning, results driven up-sell/cross sell activities, issue escalation management, and effective marketing and product promotional campaign development.

In collaboration with the Paymentus Leadership Team, the Account Manager works closely with an assigned portfolio of clients, to develop formal account plans and client strategies to maximize client satisfaction and drive increased net revenue flow for each respective client. Number of clients and revenue size of portfolio may vary based upon region/territory, and business need.

The Account Manager will engage clients via telephone, through face-to-face client meetings, virtual meetings, conference/expo interactions, and through written communication, to ensure on-going proactive communication on a monthly basis or more frequently as requested, which is documented in the corporate CRM solution.

Requirements:

• Minimum of 6-8 years of progressive experience in financial services and/or software technology services relationship management, which direct experience in online bill payment, mobile/digital bill payments, electronic bill presentment and money movement preferred

• Must demonstrate advanced knowledge of online and electronic bill payment industry, fundamental understanding of merchant services and credit card rules, regulations and compliance standards

• Must have 3-5 years of experience directly managing a portfolio of institutional and/or commercial clients ("Billers/Merchants"), across multiple industries and business verticals, with a proven track record of consistently meeting or exceeding up-sell/cross-sell production goals and revenue retention targets

• Must have excellent oral and written communications skills including the ability to make presentations and deliver messaging on complex and sensitive information for audiences at all levels

• Proven ability to effectively negotiate contract renewals with a firm understanding of pricing guidelines, product applicability, and acceptable terms and conditions; must be able to influence stakeholders to ensure that all agreements preserve profitability and mitigate risk to Paymentus

• Must be able to effectively influence client action via telephone or through virtual communications

• Experience preparing Request for Proposals, Request for Bids, Vendor Requirement Requests

• Ability to lead, champion, and communicate internal and external actions required to improve the Paymentus Client Experience

• Must have excellent analytical and situational analysis skills, with the ability to quickly assess complex situations

• Must have understanding of revenue cycle management and revenue collection

• Proven ability to comprehend, document and articulate client requirements and business rules for change requests and/or secondary product implementations

• Knowledge of diverse business types, industries/verticals, and economic market, with strong financial acumen; industries may include, but are not limited to: Government, Banking & Financial Services, Insurance, Mortgage Servicing, Utilities, Healthcare

• Proven ability to work independently, always using sound judgment and excellent decision making skills

• Experience selling SAAS and/or cloud-based solutions strong preferred

• Familiarity with Salesforce or similar CRM strongly preferred

• Familiarity with PCI DSS Compliance, credit/debit card regulations, and NACHA rules strongly preferred

• Professional designations such as CPP, AAP, are strongly preferred, but not required

• Familiarity with Microsoft Office Suite required

• Travel requirement is up to 40%, however, may be greater during certain periods of the year

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.