Account Manager (Office)

With over 90 years of customer-focused performance, Boyd has evolved as a market leader in engineered rubber, plastic, metal, flexible environmental sealing & energy management solutions. Boyd is a unique supplier, valuing our people as our most important resource. With our best-in-class technical sales associates, sales support service teams & field application, quality, & manufacturing engineers, Boyd offers total global solutions to enhance the performance & manufacturability of your products. Our cost-effective, tight-tolerance, global manufacturing capabilities ensure superior total landed cost as well as reliability throughout the product life cycle.

The Account Manager's primary focus is to proactively manage and support the continuance and growth of existing business for Boyd. The most successful are highly effective in understanding existing customers' buying processes and what they value, supporting those processes and values, and continuously improving ongoing relationships such that customers want to continue and increase their business with Boyd. Essential job responsibilities include:

• Create and maintain a high degree of customer loyalty.

• Work with and support the Boyd sales team with the primary goal of making the sales team successful in acquiring new customers and increasing sales to and servicing existing customers. The ultimate goal is to make Boyd the sole supplier of all products Boyd manufactures that the customer uses.

• Understand each customer's needs and create value with creative sales solutions that benefit both the customer and Boyd.

• Implement Boyd's existing customer order process in a timely manner to support your customers' requirements with the goal of both delighting customers and exceeding team sales goals.

• Create and maintain an internal plan with your New Product Manager to increase sales to all of your team's assigned customers.

• Establish pricing that ensures margin targets are met.

• Create and maintain great communication with both your internal and external customers and keep all concerned informed of requirements, problems, solutions/resolutions and changes.

• Understand the internal ERP system as well as Microsoft software programs to be able to effectively and efficiently answer customers' requests.

• Have an overall knowledge of Boyd's products and manufacturing capabilities to better service your customers.

• Process work in a quick and efficient manner in accordance with the Aerospace response time matrix.

• Perform other work-related duties as assigned

• The pay range for this position: $68k-$75k, FLSA status: exempt

Boyd is an equal opportunity employer and offers the following benefits:

• Medical (3 PPO plan options), dental, and vision insurance plans

• Flexible Spending Accounts and Health Savings Accounts

• Employer-provided AD&D insurance, short- and long-term disability

• Voluntary accident insurance, critical illness, hospital indemnity, and whole life plans

• Voluntary life insurance plans

• 401k with company match

• 50% subsidized unlimited use ORCA pass

• Paid holiday, vacation, and sick time

• Annual discretionary bonus