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Account Manager - New Business

Expired Job

Massmutual Financial Group Enfield , NH 03748

Posted 2 months ago

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We're people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we're stronger.



Working under direct supervision, consults, manages and provides clients plan participant data to outside organizations through close partnerships across the business and the plan sponsor. Works closely with clients, plan sponsors, new record-keepers, TPAs, Investment Professionals, and internal and/or external managers and staff throughout the defined contribution business operation. Works to close out plans efficiently and timely while maintaining financial discipline and high customer service standards.


  • Discuss plan liquidation / plan termination guidelines. Negotiate liquidation / termination dates in a busy, volume driven, fast-paced environment.

  • Identify and obtain any missing information. Must effectively negotiate, troubleshoot, and prioritize tasks.

  • Resolves issues/discrepancies, i.e., fund issues and funds subject to withdrawal restrictions.

  • Provide regular, effective communication with the plan sponsor, broker, TPA, field, management, and other internal parties regarding status of deconversion.

  • Manage the de-conversion timeline to ensure delivery dates are adhered to by all parties.

  • Ensure that all fees, market value liquidations, and CDSC's are handled prior to plan liquidation.

  • Must ensure that all parties involved in the deconversion process remain informed of decisions made and responsibilities assigned.

  • Deliver high quality service while minimizing risk.

  • Responsible for coordinating the plan liquidation and wiring of proceeds in a timely and accurate fashion.


  • Must have experience in defined contribution administration, specifically in the 401(k) market.

  • Must have strong organizational, multi-tasking and customer service skills

  • Excellent oral and written communication skill required

  • Proficiency in Microsoft Office Suite

  • Must be able to manage the flow of incoming information from multiple sources effectively and efficiently.


  • Bachelors Degree or equivalent work experience

  • Knowledge of the Reflex recordkeeping platform

Ranked No. 93 in the annual FORTUNE 500 Ranking (FORTUNE Magazine, June 2018) and recognized as a World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other's diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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Account Manager - New Business

Expired Job

Massmutual Financial Group